MANOJ KUMAR PANDEY

• Enforced quality assurance protocols to deliver ideal customer experiences.
• Established multiple exclusive showrooms under my supervision.
• Managing Delhi-NCR dealers and sub-dealer channels.
• Resolved problems promptly to elevate customer approval.
• Mentored and motivated team members to achieve challenging business goals.
• Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
• Motivated, trained, and disciplined employees to maximize performance.
• Negotiated contracts with vendors to acquire competitive prices and quality products.
• Assisted in recruiting, hiring and training of team members.
• Interacted well with customers to build connections and nurture relationships.

• Improved operations through consistent hard work and dedication.
• Identified issues, analyzed information and provided solutions to problems.
• Drove operational improvements which resulted in savings and improved profit margins.
• Collaborated with team members to achieve target results.
• Monitored company inventory to keep stock levels and databases updated.
• Worked with customers to understand needs and provide excellent service.
• Managing the North Indian dealer and sub-dealer channels.
• Successfully manage major accounts with builders of the A and B classes of small builders & collaborators.
• Managed team of employees, overseeing hiring, training and professional growth of employees.
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
• Management of relationship with class A & B class architect and interior designer, Government Department, contractor & PMC
• Led projects and analyzed data to identify opportunities for improvement.

• Prepared annual budgets with controls to prevent overages.
• Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
• Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
• Assessed reports to evaluate performance, develop targeted improvements and implement changes.
• Developed and maintained relationships with customers and suppliers through account development.
• Developed effective business plans to align strategic decisions with long-term objectives.
• Implemented operational strategies and effectively built customer and employee loyalty.

• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Monitored company inventory to keep stock levels and databases updated.
• Maintained excellent attendance record, consistently arriving to work on time.
• Worked flexible hours across night, weekend and holiday shifts.
• Created plans and communicated deadlines to complete projects on time.
• Created plans and communicated deadlines to complete projects on time.
• Used coordination and planning skills to achieve results according to schedule.

• Identified issues, analyzed information and provided solutions to problems.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Drove operational improvements which resulted in savings and improved profit margins.
• Increased customer satisfaction by resolving issues.
• Collaborated with team members to achieve target results.
• Offered friendly and efficient service to customers, handled challenging situations with ease.

• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Delivered services to customer locations within specific timeframes.
• Used Microsoft Word and other software tools to create documents and other communications.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Worked with customers to understand needs and provide excellent service.
• Developed team communications and information for meetings.

• Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
• Hired, trained and managed sales staff and administered and implemented compensation plan to support area sales goals.
• Collaborated with vendors and built effective partnerships devoted to capitalizing on emerging and sustainable sales opportunities.
• Led targeted training programs to educate staff on product benefits and service capabilities.
• Exceeded targets by building, directing and motivating high-performing sales team.
• Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
• Coordinated and conducted well-organized product presentations and demonstrations to potential customers at seminars and trade shows.
• Built lasting relationships with clients through outstanding customer service interactions.
• Reported sales activity, generated sales quotations and proposals and maintained customer contact database to achieve sales objectives and quota.
• Set and achieved sales targets for West & North Delhi region.
• Collaborated with clients and distributors to create and promote new products.
• Formulated tactics and strategies to target new potential customers within prioritized markets.