Manojkumar R
Chennai
Summary
To seek a challenging technical position in a pleasant working environment, which allows me to continue expanding my skill sets and knowledge as a Network VOIP Engineer. Analytical Associate Consultant with several years of experience and providing effective technical solutions.
Overview
2025
2025
years of professional experience
Work History
Associate Consultant
HCL technologies
Chennai
11.2023 - Current
- Assisted with client onboarding and project kick-off meetings.
- Worked on project support during transition phase from Verizon to HCL.
Lead Engineer
Verizon data services ltd
Chennai
02.2021 - 11.2023
- Reviewed engineering designs for errors, misconfiguration and completeness prior to production support.
- Provided technical guidance, training, and mentorship to junior engineers.
- Supported multi product technical support in Tier2 and tier3 teams.
- Supporting level2 and level3 operations support for Oracle ACME SBCs, Ribbon SBCs, ADTRAN routers for voice gateways, Cisco collab products like UCCX,UCCE,Expressways,CUCM,CUC,CUAC and CER.
- Level1 and Level2 operations support on cloud products like Genesys pure cloud and Cisco Webex.
- Working with Microsoft teams direct routing setup with Ribbon SBC's in Verizon SBCaas.
Accenture Solutions
Banglore
- Company Overview: Accenture solutions providing technical, operations support to client for UCCE, IPT, ECE, Verint, RMG and B&S SMC
- Apart from voice providing overall support of IT infra
- Managing and handling new call flow changes on UCCE scripts
- Handling day to day operations of IPT, UCCE, ECE, Verint infra, B&S SMC
- Troubleshooting issues minor, major issues related to call routing and voice on the infra
- Working and resolving issues
- Troubleshooting and configuring finesse systems of UCCE
- Working with new requirements on the setup and Co ordinating with client
CISCO VOIP/UCCE Engineer
Pune
09.2016
- Company Overview: Servion global solutions providing implementation and technical support for virtual UCCE deployments for multiple customers different countries around the world
- Configuring and troubleshooting devices on VOIP network through Cisco Unified Communication Manager as per the customer requirement integrated with UCCE
- Monitoring/Troubleshooting CUCM SDL link related issues
- Configuring and troubleshooting issues over SIP trunks
- Configuring route pattern, translation patterns, CSS, Partitions, route groups as per requirements
- Troubleshooting issues minor, major issues related to call routing and voice on the infra
- Working and resolving issues
- Troubleshooting and configuring finesse systems of UCCE
- Managing, monitoring and troubleshooting CUBE, Ingress and egress gateways
- Working with queries on SQL management studio for pulling reports, extracting call records from DB
- Managing, monitoring and troubleshooting UCCE cluster with CUSP
- Planning for Business continuity plan avoiding outage when network issue arises
- Cisco UCCE Script designing and routing changes on script, ICM routing scripts and admin scripts variables configuration
- ICM installation and configuration changes
- CUIC reports management and troubleshooting
- Planning, managing backups for the infra for CUCM, CUIC, Microsoft SQL etc
- CVP (Call server) trouble shooting and fixing call routing issues
- CVP ops console configs
- Managing, monitoring and troubleshooting issues arising with Verint recording and monitoring solu- tions
- Managing, monitoring and troubleshooting HP blade, rack mount and UCS B,C and E series servers on the infra
- Managing, monitoring and troubleshooting vSphere EXSI hosts running on UCS infra
- Managing existing DC Cisco Load balancer (ACE) and cisco firewall (ASA) solutions
- Testing and monitoring OEM suggested patches on LAB for implementing on production
- Projects Handled: UCCE projects of Tata communications Ltd, Tech Mahindra, Cognizant as a support engineer
CISCO VOIP Engineer
New Delhi
05.2013 - 09.2016
- Company Overview: HCL info systems Pvt ltd, supports technically with hardware AMC for IP network implemented and designed under project name AFNET
- To INDIAN AIR FORCE loaded with about 300 sites on 12 CUCM clusters, running in productivity
- Configuring and troubleshooting devices on VOIP network through Cisco Unified Communication Manager
- Configuring, Troubleshooting and providing support of CISCO IPT for various clients
- Configuring and troubleshooting CISCO PSTN gateways and VEGA Analog Voice Gateways
- Configuring and troubleshooting over signaling methods PULSE, DTMF
- Configuring and Troubleshooting over POTS, Dial plans and Dial peers
- Configuration of Voice Interfaces: FXS, FXO, E1/T1
- Resolving day to day level 1 issues and configuration on CISCO jabber
- Monitoring and troubleshooting of Voice Gateways, SRST and call signaling protocols on Voice Gateways H.323, MGCP, and SCCP
- Configuring and troubleshooting of TFTP, FTP and DHCP Servers
- Configuring phones through BAT-Bulk Administration Tool
- Implementation, up gradation and testing of new VOIP hardware/software products over the VOIP network
- Troubleshooting issues faced on PAGING system configured
- Server hardware maintenance, installation and troubleshooting (HP MCS series)
- Configuring and troubleshooting bridged network connected through ATRIE DSLAM
- Ensuring any product related issue/incident is being resolved within the defined SLA
- The job de- mands me to avoid unwanted down of telephony/data services on the user end
Education
Diploma in Electronics and communication engineering -
Kongu polytechnic college
01.2013
Higher secondary 12th -
Tamilnadu state board
10th -
Tamilnadu Matriculation board
Skills
- Good knowledge in Cisco UC products CUCM,CUC,CUAC,CER,Expressways,UCCX,UCCE and beginner in Cisco Webex CC/hybrid services
- Good knowledge in cloud products, Genesys PureCloud, Microsoft Teams with Genesys professional and MS teams 700 certification
- Good knowledge in Ribbon and Oracle SBC's(Session border controller)
- Beginner level knowledge with Java and python
Accomplishments
- Supported and completed platform upgrade on UCCE components ICM, CVP, PG and CUCM, IOS components VXML gateways, CUBE with team.
- Completed multiple projects along with daily operational support.
Languages
Tamil
First Language
English
Advanced (C1)
C1
Hindi
Beginner
A1
References
References available upon request.
Timeline
Associate Consultant
HCL technologies
11.2023 - Current
Lead Engineer
Verizon data services ltd
02.2021 - 11.2023
CISCO VOIP/UCCE Engineer
09.2016
CISCO VOIP Engineer
05.2013 - 09.2016
Accenture Solutions
Diploma in Electronics and communication engineering -
Kongu polytechnic college
Higher secondary 12th -
Tamilnadu state board
10th -
Tamilnadu Matriculation board
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