Manoj Kumar Raji

Demonstrated technical expertise in specialization, delivering innovative solutions that establish industry benchmarks. Committed to driving organizational excellence and positioning the firm as a market leader.

• Optus Australia (Sep 2024 to Dec 2024) for Project support.
• Romania GDC-Telefonica Germany (Jan 2018 to Apr 2018) for project support.
• Turkey-Turk Telecom (Apr 2016 to Jun 2016) for 4G lauch support.
• Ooredoo Myanmar (Sep 2014) for Operations support.

• Optus Australia
• TPG-T Telecom(VHA) Australia.
• Everything Everywhere (BT) UK.
• Telefonica Germany.
• Vodacom Tanzania
• Turk Telecom
• Ooredoo Myanmar.
• Nextel (Peru, Brazil, Argentina & Chile)
• MAXIS-Aircel India (Mumbai
• Videocon India (TN & Kerala)

Optus Australia RAN Team Lead (Oct 2021 to till date)

· Managing the team of RAN L0 & L1 functions with head count of 20 and maintaining the resource availability to shift.

· Managing the 6 Critical Service level (CSL’s) of RAN Domain to achieve the Target of customer defined SLA’s.

· Driving the Radio Network availability faults to meet the target with respect to Technologies of Optus network (3G, 4G & 5G)

· Infra related faults co-relation with respect to the alarms (AC Mains fail, Rectifier fail, Overheating(Temperature issue) in network.

· Hub site power issue notification been supervised and ensuring the agreed workaround in place to extend the Battery life.

· Preparing the exemption for the RAN Incidents which ever failed in SLA and submitting to SLA Manager for RAN Networks.

· Validating the exemption for SLA failed incidents caused due to Access or Spares or TXN and submitting to SLA manager.

· Daily association with Incident managers via call to discuss on the potential incident to breach and measures in place to avoid the SLA breach. Also, Validating the documentation works is in place for all the Incidents.

· Weekly call with Onshore customer to provide the overview of the Availability standings with respect to technologies and providing the improvement plan if required.

· Handling the escalations in day-to-day operations from Field operations and Customers to expedite the fault rectification.

· Daily call with SLA manager to provide the action plan for CSL’s under threat and recovery progress to be shown.

· Providing the support to Field support team for the escalated cases.

· Setting up the Initial Handling of MDE (Mass Disruptive event) occurs due to Natural calamities (Heatwave, Bushfire, Rain, Storm, etc.,).

· Chairing weekly call within RAN team to discuss on the Improvement action from the learnings and maintaining the issue register.

· Verification of Notification messages to ensure completeness & correctness of the information being sent to the customer.

· Providing management callout during the extensive outages in network.

· Invoking BCP and engaging the Critical resources to ensure the continuity of operations.

· Responsible for Floor Governance.

(Vodafone Australia)Incident Manager (Oct 2018 to Sep 2021)

· Handling Critical incidents and ensuring SLA compliance of Incidents across multiple Telecom domains such as RAN, TXN, CS Core, PS Core, International Roaming, ICC, SDM and Fixed Broadband.

· Setting up and driving the Technical & Management Bridge for Critical Incidents

· Verification of Notification messages to ensure completeness & correctness of the information being sent to the customer.

· Preparing the Post Incident Report for the Critical Incidents.

· Ensuring the recovery is proceeding in a timely and efficient manner.

· Updating Key stakeholders on the progress of the recovery, as required

· Utilizing the Incident Manager Checklist, assures that all required actions of emergency handling are accomplished.

· As a Crisis Manager, Invoking Crisis for mass outage across the domains by involving the respective stakeholders and Chairing the Crisis Management Bridge

· Liaising with Third party service providers for timely updates and following Escalation matrix for any potential delay in gaining the update.

· Chairing Customer Governance call for any process amendment and updating OLA accordingly.