Manoj Kumar Rout
Nashik
Summary
Proven leader with extensive experience at ABB India Limited, adept in project management and fostering team collaboration. Excelled in enhancing customer satisfaction and operational efficiency, achieving significant improvements in team performance and process optimization. Skilled in effective communication and multitasking, successfully managed large-scale projects, ensuring timely completion and exceeding stakeholder expectations.
Overview
30
30
years of professional experience
Work History
Manager Monitoring of Data Centers Site Activity
ABB India Limited.
07.2022 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Customer Complain Resolution Process Manager .
ABB India Limited.
01.2018 - 06.2022
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased efficiency across departments.
- Ensured compliance with industry standards by establishing guidelines, monitoring progress, and addressing deviations promptly.
- Achieved cultural shifts and process change through tenacious determination and interpersonal skills.
- Managed change among staff to achieve buy-in and cooperation and overcome resistance.
- Conducted thorough root-cause analyses for issues identified within processes, resolving problems quickly to prevent recurrence.
- Maintained a strong focus on customer satisfaction by consistently delivering high-quality products or services on time without compromising on safety or regulatory requirements.
- Gathered and analyzed large amounts of data to determine improvement projections.
- Delivered consistent process improvements through the utilization of data-driven decision-making methods.
- Improved efficiency and effectiveness of performance and management of processes across departments.
- Conducted focus groups, surveys and feedback sessions to gather input from stakeholders.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Created comprehensive documentation outlining procedures for each process step-by-step along with troubleshooting guides, ensuring consistency and best practices shared across teams.
Project Manager for Handing Large Order.
ABB India Limited.
01.2015 - 12.2017
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Provided detailed project status updates to stakeholders and executive management.
- Managed projects from procurement to commission.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
Manager for Product Development
ABB India Limited.
07.2014 - 12.2014
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Established team priorities, maintained schedules and monitored performance.
Manager for Projects in DMRC Phase -II BE(4&5)
ABB India Limited
07.2007 - 06.2014
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Senior Engineer in L&T ECC Division
Larsen & Toubro, L&T-ECC
11.2004 - 06.2007
- Developed and maintained strong relationships with clients, understanding their needs and delivering custom solutions.
- Verified construction documentation to meet client requirements and vision.
- Coordinated with multidisciplinary teams to ensure project milestones were met on time and within budget.
- Determined equipment failure root cause and implemented solutions.
- Led cross-functional team for successful completion of multiple large-scale projects, ensuring timely delivery within budget constraints.
- Maximized resource utilization with effective management of personnel, materials, and equipment for optimal project outcomes.
Engineer in Reliance Energy Limited
Reliance Energy
08.1996 - 10.2004
- Wrote, reviewed and edited technical document in accordance with template requirements.
- Developed positive working relationships with stakeholders to effectively coordinate work activities.
- Reduced project completion time with efficient resource allocation and effective communication strategies.
- Participated in formal internal design reviews of proposed products and components.
- Streamlined project delivery processes, implementing agile methodologies that improved team collaboration and efficiency.
- Conducted feasibility studies for new projects, providing detailed analysis and recommendations that informed leadership decisions.
- Enhanced product reliability by leading team in meticulous design and testing of new engineering software tools.
- Trained and mentored junior engineers, providing guidance and direction.
- Assisted in developing cost-effective solutions to engineering problems.
- Documented and developed engineering procedures and processes.
- Analyzed and interpreted customer requirements to develop engineering solutions.
- Verified construction documentation to meet client requirements and vision.
Trainee Engineer
Kumar Raja Associates
08.1994 - 07.1996
- Collaborated with senior engineers on complex projects.
- Updated project documentation and distributed to appropriate project personnel.
- Gained hands-on experience with industry-standard tools and software while working on multiple projects simultaneously.
- Participated in training programs to continuously improve skills and stay current with emerging trends in the field.
- Demonstrated strong problem-solving skills while troubleshooting technical issues under tight deadlines.
- Monitored projects to determine areas and processes needing improvement.
- Fostered a positive working environment that encouraged collaboration among colleagues and facilitated efficient project completion.
- Studied corrections from senior engineers to learn and grow professionally.
- Analyzed and interpreted customer requirements to develop engineering solutions.
Education
Electrical Engineering
Barapada School of Engineering & Technology
Bhadrakh, India07.1994
Skills
- Team Leadership
- Time Management
- Project Management
- Cross-Functional Teamwork
- Customer Relationship Management (CRM)
- Expectation setting
- Teamwork and Collaboration
- Effective Communication
- Problem-Solving
- Multitasking
Languages
English
Hindi
Bengali
Oriya
Timeline
Manager Monitoring of Data Centers Site Activity
ABB India Limited.
07.2022 - Current
Customer Complain Resolution Process Manager .
ABB India Limited.
01.2018 - 06.2022
Project Manager for Handing Large Order.
ABB India Limited.
01.2015 - 12.2017
Manager for Product Development
ABB India Limited.
07.2014 - 12.2014
Manager for Projects in DMRC Phase -II BE(4&5)
ABB India Limited
07.2007 - 06.2014
Senior Engineer in L&T ECC Division
Larsen & Toubro, L&T-ECC
11.2004 - 06.2007
Engineer in Reliance Energy Limited
Reliance Energy
08.1996 - 10.2004
Trainee Engineer
Kumar Raja Associates
08.1994 - 07.1996
Electrical Engineering
Barapada School of Engineering & Technology
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