MANOJ KUMAR SAMBANA
Vizianagaram
Summary
I am a highly skilled and dedicated Technical Support Specialist with over 2 years of experience in providing comprehensive IT support and customer service in both international and domestic settings. My expertise includes Identity and Access Management (IAM) in Azure, AD Connect, and Office 365 identity management, ensuring secure and efficient user access across various platforms.
I have a proven track record of managing user accounts through Active Directory, automating administrative tasks with PowerShell scripting, and leveraging tools such as Microsoft Azure and Microsoft Office365. My experience extends to supporting On-premises AD.
In addition to technical troubleshooting, I have expertise in using service management platforms like DFM to efficiently handle incidents and service requests, maintaining detailed documentation and ensuring timely resolutions.
My strong customer service skills, combined with my technical proficiency, allow me to effectively resolve complex technical issues through voice calls, chat, and email, ensuring high levels of customer satisfaction. My comprehensive knowledge in identity and access management, coupled with a background in technical support, makes me well-equipped to handle a wide range of IT challenges.
Overview
2
2
years of professional experience
Work History
Cloud & Infrastructure Engineer
LTIMindtree
05.2022 - Current
- Strong working experience on Azure AD Connect(AADC) tool which includes it's installation and upgrades monitoring, maintenance, support and troubleshooting, and staging mode migration
- Strong working experience on azure RBAC roles and custom roles
- Implementing Azure AD password protection for cloud and synced users
- Working knowledge on B2B Collaboration, B2B Direct Connect outbound, and inbound access configuration
- Very good hands-on experience on Microsoft Entra ID and its features like AAD SSO, AAD MFA, PIM, Conditional Access policy, SSPR, Access package and Password write back, Group Based License, Administrative units, B2C, AADDS
- Good knowledge and hands-on experience on Azure AD Monitoring and auditing methods, like audit logs and sign in logs and log data exports for future use
- Design and develop custom sync rule as per business requirement and basic knowledge of Metaverse and connector and Kerberos authentication
- Tools using DFM, Rave, ASC.
- Manage user accounts and permissions using Active Directory, and automate tasks with PowerShell scripting.
- Deliver exceptional customer service through phone, chat, and email, maintaining high customer satisfaction ratings.
- Supported end-users in an international voice process environment, providing solutions to technical issues over the phone and through remote assistance.
- Used DFM to track and resolve incidents, maintaining detailed documentation of issues and resolutions.
Education
B.Tech - Mechanical Engineering
Lendi Institute of Engineering and Technology
07.2020
12th - MPC
Sri Chaitanya Junior college
04.2016
Skills
- Identity Access Management
- RBAC
- PIM
- KeyVault
- Entra AD Connect
- Cloud Sync
- Application provisioning
- Azure AADS
- Conditional Access
- MFA
- Troubleshooting and issue resolution
- User training and support
- Collaboration and communication
- Microsoft Entra ID
- Technical support
- PowerShell Scripting
- SSO
- Troubleshooting
Accomplishments
Microsoft Azure Fundamentals (AZ-900)
Languages
English
Telugu
Timeline
Cloud & Infrastructure Engineer
LTIMindtree
05.2022 - Current
B.Tech - Mechanical Engineering
Lendi Institute of Engineering and Technology
12th - MPC
Sri Chaitanya Junior college