I am a highly skilled and dedicated Technical Support Specialist with over 2 years of experience in providing comprehensive IT support and customer service in both international and domestic settings. My expertise includes Identity and Access Management (IAM) in Azure, AD Connect, and Office 365 identity management, ensuring secure and efficient user access across various platforms.
I have a proven track record of managing user accounts through Active Directory, automating administrative tasks with PowerShell scripting, and leveraging tools such as Microsoft Azure and Microsoft Office365. My experience extends to supporting On-premises AD.
In addition to technical troubleshooting, I have expertise in using service management platforms like DFM to efficiently handle incidents and service requests, maintaining detailed documentation and ensuring timely resolutions.
My strong customer service skills, combined with my technical proficiency, allow me to effectively resolve complex technical issues through voice calls, chat, and email, ensuring high levels of customer satisfaction. My comprehensive knowledge in identity and access management, coupled with a background in technical support, makes me well-equipped to handle a wide range of IT challenges.
Microsoft Azure Fundamentals (AZ-900)