Manoj Kumar Vempada

● Provided technical support to staff, resolving hardware and software issues promptly.

● Address user tickets regarding hardware, software and networking

● Conduct remote troubleshooting

● Diagnose and resolve technical issues

● Installation and support end-user devices.

● Create technical documentation and SOP’s

● Installing authorized software and ensuring patches and upgrades are applied on end-user devices

● Build packages, and administrates Mac, Windows OS and IOS/Android devices through MDM

● Complies with all company policies and procedures.

● Participates in the implementation and support of IT-related policies.

● Hands-on experience with Windows, mac operating systems.

● Good knowledge of Google Workspace, Microsoft 365, Slack, Jira, and other productivity/collaboration tools.

● Experience with MDM platforms such as Intune, AIRWATCH etc.

● Good understanding of network fundamentals including DHCP, DNS, office Wi-Fi, and VPN troubleshooting.

● Familiarity with IT ticketing systems and asset management tools.

● Proficient in diagnosing and resolving hardware, software, and Network connectivity issues.

● Good communication skills with a positive and professional attitude.

● Experience in AV/VC setup and support (e.g., Zoom, Google Meet)

● Strong troubleshooting and critical thinking skills

● Ability to perform remote troubleshooting and provide clear instructions.

● Responsible for managing assets, inventory details, regular update of all assets tractions and sharing MIS reports on a regular basis

• Created user accounts in Active Directory while maintaining proper security protocols.
• Administered Microsoft 365 and Exchange Online, handling user accounts, permissions, mailboxes, distribution lists, and identity management.
• Provided technical support for software and hardware issues for clients.
• Diagnosed and resolved customer technical inquiries via phone and email.
• Monitored ticketing system queues for incoming requests from users.
  
• Configured mobile devices, email, VPN, and internet access via secure company network.
  
• Managed US and Indian IT Helpdesk operations using Service Desk ticketing tool.
  
• Executed client VPN configurations and resolved incoming tickets efficiently.
  
• Monitored, maintained, and troubleshot computer systems, networks, and peripherals.
  
• Provided timely technical support to users across multiple platforms.
  
• Facilitated onboarding and offboarding processes for employees.