Manoj Kumar Yadav

PROCESS TYPE - IFFCO KISAN FINANCE LIMITED (NBFC)

* Resolve customers query regarding their loans and Installments

* Co-ordination with field team regarding collections and loans

*Raise customer dispute in front of company and resolve it

*Get it done loan of customer through online and offline mode

* Getting customer payments updated by the Ops team (NEFT/RTGS)

PROCESS TYPE - IFFCO KISAN FINANCE LIMITED (NBFC)

*Resolve customer query in first time resolution (FTR)

* Closed customer request within TAT

* Regular follow up with field team regarding collections and Sales

* Resolve client query through calls and E-mails

*Registered E-NACH of customers

* Making outbound calls to customer regarding service issue and resolve customer issue and give satisfaction to him