Manoj Kumar Chitra
IT ServiceDesk - L1
Bengaluru,KA
Summary
- IT Service Desk professional with 2.4 Years experience at Genpact Services, adept at troubleshooting complex issues and enhancing user satisfaction.
- Good knowledge in Active Directory, MFA and printer mapping.
- Familiar with basic networking concepts, DHCP, DNS, TCP/IP, VPN and technologies
- Proficient in Windows operating systems , Microsoft 365 and Citrix Cloud DaaS, I excel in remote support and vendor coordination, ensuring minimal downtime.
- Ability to manage Incidents & RITMs
Overview
2
2
years of professional experience
Work History
IT Service Desk - L1
Genpact Services
03.2023 - 07.2025
- Respond to queries from all calls, portal, emails, chats from the client.
- Record, Update, and Escalate Support issues to the next level promptly.
- Support all IT onboarding activities for end-users.
- Install, configure, and troubleshoot operating systems and basic applications.
- Perform password resets, user access provisioning, and basic network troubleshooting.
- Document issues and solutions in the helpdesk system.
- Remote Support as per requirement through Team Viewer, VNC to solve Windows and Software issues.
Provide support for MS Outlook, Citrix VDI, BitLocker, MFA and troubleshoot VPN connectivity issues. - Perform network printer configuration, including troubleshooting printer connectivity issues.
- Coordinating with the multiple vendors for replacement of the Hardware materials in case of Failure or upgradation.
- Troubleshooting desktop issues & user related issues.
- Support as necessary on a 24-7 basis to limit system down time during internal or external outages and peak enrolment periods.
Education
B.COM - Computers
Sri Krishnadevaraya University (SKU)
Anantapur, Andhra Pradesh 04.2001 -
Skills
Operating systems: (Windows 10/11, Windows Server 2012 R2/2016/2019)Networking: TCP/IP, DNS, DHCP, VPNRemote desktop tools: LogMein, Webex, Remote Desktop, and MS TeamsTicketing systems: (ServiceNow, BMC Remedy)Virtualization technologies (VMware, Citrix Virtual Apps, and Desktops & Nutanix)
Timeline
IT Service Desk - L1
Genpact Services
03.2023 - 07.2025
B.COM - Computers
Sri Krishnadevaraya University (SKU)
04.2001 -
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