Summary

Overview

Work History

Education

Skills

Additional Information

Certification

Timeline

MANOJ KUMAR HALAN

Vice President - DevOps/Site Reliability Engineering

Bangalore,KA

Summary

Dynamic Senior DevOps and Site Reliability Engineering (SRE) leader with over 16 years of experience in architecting and delivering highly reliable, scalable, and secure enterprise platforms. Expertise includes DevOps transformation, SRE best practices, cloud-native infrastructure, CI/CD automation, and operational excellence within global financial and technology sectors. Proven track record in cultivating high-performing teams, effectively managing large-scale incidents, and aligning engineering initiatives with strategic business goals. Committed to driving innovation and efficiency while enhancing system reliability and performance.

Overview

years of professional experience

Certifications

Languages

Work History

Vice President – SRE / DevOps Engineering Manager

JP Morgan India Services Limited

06.2022 - Current

Lead Site Reliability Engineering and DevOps teams, supporting mission-critical digital platforms with 24/7 availability.
Drive enterprise reliability improvements through automation, observability, and SRE best practices, improving platform uptime to 99.95%+ across critical services.
Implement automated telemetry, intelligent alerting, and self-healing mechanisms, reducing MTTR by approximately 35% and lowering repeat incidents by approximately 30%.
Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
Collaborated with senior management to develop strategic initiatives and long term goals.
Act as the Critical Incident Manager for high-severity outages, and ensure rapid service restoration.
Partner with senior leadership on budgeting, hiring, capacity planning, and vendor management.
Establish KPIs, SLAs, SLOs, and error budgets to track platform health, reliability, and engineering effectiveness.
Ensure compliance with ITIL, audit, and regulatory standards.
Mentor engineering managers and senior engineers to build leadership depth.
Transformed customer experience by designing and executing comprehensive service improvement initiatives aimed at enhancing satisfaction levels.
Leveraged technology to automate workflows and streamline processes, resulting in increased productivity and cost savings across the organization.

Assistant Vice President – IT (DevOps / Release Management)

Credit Suisse Group AG

03.2018 - 06.2022

Led a multi-disciplinary DevOps organization, delivering secure and scalable hybrid cloud infrastructure.
Owned the end-to-end infrastructure lifecycle, including design, deployment, automation, and monitoring.
Designed and governed enterprise CI/CD pipelines, increasing deployment frequency by approximately 50% while reducing release failures.
Established a high-performance culture within the team by setting clear expectations and providing regular feedback on individual performance contributions.
Optimized resource allocation by analyzing operational needs, reallocating resources as needed to maximize efficiency across all functions.
Implemented data-driven decision-making processes, leading to more informed strategic choices and improved overall performance metrics.
Oversaw change management initiatives, ensuring smooth transitions during periods of organizational restructuring or process improvements.
Implemented Infrastructure as Code using Terraform and Ansible, reducing environment provisioning time by approximately 40%.
Served as incident commander during major production outages, driving RCA and corrective actions that reduced high-severity incidents by approximately 25%.
Collaborated with InfoSec teams to ensure security, compliance, and governance adherence.
Recruited, onboarded, and mentored DevOps engineers.

Assistant Manager – Production Support

Altisource Business Portfolio Ltd

03.2013 - 03.2018

Service Delivery Manager for enterprise web-based applications in production environments.
Owned production stability, SLA compliance, and proactive maintenance activities, maintaining 99.9%+ availability.
Led escalation management for critical incidents and customer-impacting issues.
Implemented monitoring using AppDynamics, Zabbix, and RealMon.
Improved platform availability, performance, and customer satisfaction.
Supervised day-to-day operations to meet performance, quality and service expectations.
Improved customer satisfaction by addressing and resolving complaints promptly.
Collaborated with the management team to develop strategic plans for business growth and improvement.
Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

Senior Engineer – Product Support

SunGard Technology Solutions

08.2010 - 02.2013

Implemented and supported high-volume enterprise document processing platforms.
Acted as a solution architect for multiple new client installations.
Managed requirement gathering, configuration, deployment, and go-live support.
Monitored employee performance to keep projects on task.
Determined equipment failure root cause and implemented solutions.
Led cross-functional team for successful completion of multiple large-scale projects, ensuring timely delivery within budget constraints.
Fostered culture of continuous improvement, organizing regular training sessions on latest engineering methods.

Senior Officer – IT Services

Siemens Information Processing Systems

05.2009 - 07.2010

Provided application and infrastructure support for Java-based enterprise systems.
Supported distributed development, testing, and production environments.
Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
Mentored junior staff members, helping them develop their skills and advance in their careers.
Delivered high-quality training programs, enhancing employee skill sets and contributing to professional development efforts.

Education

Bachelor of Engineering - Computer Science & Engineering

Anna University

India

04-2006

Class XII - Computer And Information Sciences

Central Higher Secondary School

Coimbatore, India

04-2002

Skills

DevOps & SRE Strategy

Engineering Leadership

Platform Reliability & Availability

Cloud & Hybrid Infrastructure

CI/CD & Release Engineering

Infrastructure as Code (IaC)

Kubernetes & Container Platforms

Incident, Problem & Change Management

Observability & Monitoring

Security, Compliance & Governance

Team leadership

Strategic planning

Coaching and mentoring

Decision-making

Additional Information

Cloud Platforms: AWS, GAIA (GAP)

Containers & IaC : Kubernetes, Docker, Terraform

CI/CD Tools: Jenkins, GitHub, Spinnaker, Harness

Monitoring & Observability: Splunk, AppDynamics, Prometheus, Zabbix

Programming & Scripting: Java, Python, Bash

Operating Systems: Linux, Unix

Databases: Oracle, MS SQL Server, MySQL, Sybase

Tools & Processes: JIRA, Confluence, ITIL, Scrum

AI Tools: PagerDuty AI Ops, Dynatrace AI Ops, LLM, CoPilot, DevCline, ServiceNow Predictive AIOps