Manoj Kumar.K
Chennai
Summary
Skilled technical professional with experience in providing high-quality technical support. Adept at troubleshooting, problem-solving, and delivering effective solutions. Strong emphasis on team collaboration and adaptability to changing needs. Proficient in customer service, technical documentation, and system maintenance. Known for reliability and consistent achievement of results.
Overview
9
9
years of professional experience
Work History
Technical Support Analyst
Arctera India Private Limited
01.2022 - Current
- Resolved complex technical issues for Enterprise clients , enhancing overall system performance
- Offered remote support for cloud-based and web-based clients via phone, email, and chat.
- Increased first-call resolution rates by comprehensively addressing Enterprise customer concerns and providing clear instructions.
- Patched software and installed new versions to eliminate security problems and protect data.
- Participated in regular team meetings to discuss ongoing cases, share progress updates, and identify opportunities for collaboration.
- Assisted in product testing efforts prior to release, helping identify potential bugs or user experience improvements needed.
- Acted as a liaison between clients and development teams, providing valuable user feedback for future product enhancements.
- Collaborated with cross-functional teams to develop solutions for recurring technical problems.
TECHNICAL ADVISOR
Concentrix Technologies India Pvt Ltd
06.2019 - 01.2022
- Identified Backup and recovery issues, performing troubleshooting techniques for remediation.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
TECHNICAL SUPPORT ENGINEER
CSS CORP
05.2018 - 06.2019
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
PRODUCTION SUPERVISOR
Sri Balaji Polymers
08.2017 - 04.2018
- Collaborated with internal teams to streamline operations across materials handling, production, and shipping
PRODUCTION ENGINEER
K - LITE INDUSRIES
05.2016 - 06.2017
- Supervised entire production process and flow
Education
BE - Electronics and Communications Engineering
SRIRAM ENGINEERING COLLEGE
04.2014
High School -
Velammal Matriculation Higher Secondary School
03.2010
Skills
- Storage hardware configuration and troubleshooting
- Cloud storage solutions
- Basic knowledge on Linux environments
- Virtualization Environment
- Backup and recovery of Exchange and SQL databases
- Operational Efficiency analysis
- Data recovery
- Technical issue analysis
- Root cause analysis
- Customer centric
- Product troubleshooting
- Disaster recovery
Software Skills
Hands on experience with the backup & restore operations of the database., Managing Mailbox databases/ Backups/ Recovery related to the Exchange servers., Troubleshooting mail flow issues related to the backup and restore process for the exchange server., Managing the database from SQL management studio., Installation, Configuration, Administration & Trouble shooting of vSphere ESXi server., Hands experience in VMware and Hyper-V environment to backup and restore., Created new VMware virtual machines to meet the specifications provided by the Client., Managing User access and authentication Creation and modifications of group policy.
Timeline
Technical Support Analyst
Arctera India Private Limited
01.2022 - Current
TECHNICAL ADVISOR
Concentrix Technologies India Pvt Ltd
06.2019 - 01.2022
TECHNICAL SUPPORT ENGINEER
CSS CORP
05.2018 - 06.2019
PRODUCTION SUPERVISOR
Sri Balaji Polymers
08.2017 - 04.2018
PRODUCTION ENGINEER
K - LITE INDUSRIES
05.2016 - 06.2017
High School -
Velammal Matriculation Higher Secondary School
BE - Electronics and Communications Engineering
SRIRAM ENGINEERING COLLEGE
Similar Profiles
Vasuda KrishnamurthyVasuda Krishnamurthy
Financial Analyst at EMC SOFTWARE AND SERVICES INDIA PRIVATE LIMITED/Dell, Technologies India Private LimitedFinancial Analyst at EMC SOFTWARE AND SERVICES INDIA PRIVATE LIMITED/Dell, Technologies India Private Limited
Saurabh Kumar SinghSaurabh Kumar Singh
Sr. Solution Specialist at Noventiq Services India Private Limited(Former Softline Services India Private Limited)Sr. Solution Specialist at Noventiq Services India Private Limited(Former Softline Services India Private Limited)
DEBAJIT HAZARIKADEBAJIT HAZARIKA
SENIOR ENGINEER-PRODUCT SUPPORT at GAINWELL COMMOSALES INDIA PRIVATE LIMITED (FORMERLY TRACTORS INDIA PRIVATE LIMITED)SENIOR ENGINEER-PRODUCT SUPPORT at GAINWELL COMMOSALES INDIA PRIVATE LIMITED (FORMERLY TRACTORS INDIA PRIVATE LIMITED)