Hi, I’m
MANOJ M
Kanhangad,KL
Summary
7 Years of Banking profession with a track record of successful administrative and operations management. Highly skilled in cultivating and leading high-performance teams focused on exceeding business objectives. Expertise in building banking relationship.
Overview
8
years of professional experience
1
Certification
Work History
ESAF Small Finance Bank
Branch Manager
06.2023 - Current
Job overview
- Increased customer satisfaction by implementing efficient banking processes and providing exceptional service.
- Coached and mentored staff to improve job performance, resulting in higher productivity and employee retention.
- Managed banking operations for smooth daily transactions, ensuring accuracy and compliance with regulations.
- Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
- Increased branch revenue by implementing effective sales strategies and maintaining strong customer relationships.
ESAF SMALL FINANCE BANK
Relationship Manager-HNI
12.2019 - 06.2023
Job overview
- Cross sell- Investment products like Mutual Fund, Insurance, Loans etc.
- Responsible for Sales of Bank products & Manage Relationships for a Portfolio of Customers both NTB and ETB.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Focusing on Increasing the Total Relationship Value (TRV) of clients as per the Business objectives.
- Ensure the Growth of CASA in HNI Portfolio
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Conducted regular review meetings with clients, ensuring their investment portfolios were on target to meet their objectives.
AXIS BANK LTD.
BANK OFFICER SALES
01.2017 - 01.2019
Job overview
- Responsible for Sales of Bank's products & Manage Relationships for a Portfolio of customers
- Customer service - address walk in customers issues
- Develop marketing strategies.
Education
Kannur University
MBA Specialty in HR and Finance
06.2017
Kannur University
B.Com with CO-OPERATION
01.2017
Skills
- Customer relationship development
- Portfolio Management
- Cash Management
- Branch Administration
- Customer Service
- Excellent Communication
Accomplishments
- Pan India Topper in Life insurance for the FY-22, FY23 ( ESAF SFB)
- Qualified all contests which are conducted internally for Life Insurance in 2021,22,23 FY( PNB METLIFE)
- Qualified ESAF "eNRIch CASA" NR Campaign 2021, NR MAHOLSAV 2023-24, NR Zoom to Zenith 2023
- Best Performer in Axis Bank Mutual Fund contest in 2018
Languages
English
Hindi
Malayalam
Personal Information
- Date of Birth: 12/07/94
- Gender: Male
- Nationality: Indian
- Marital Status: Single
References
- Mr. Vijesh Kumar, Branch Manager, Axis Bank, Kanhangad, +91 4672-2016
- Mr. Girish Vasudevan, Custer Head, ESAF SFB Kannur Cluster, +91 8589024512
Certification
IRDA
NISM
Timeline
Branch Manager
ESAF Small Finance Bank
06.2023 - Current
Relationship Manager-HNI
ESAF SMALL FINANCE BANK
12.2019 - 06.2023
BANK OFFICER SALES
AXIS BANK LTD.
01.2017 - 01.2019
Kannur University
MBA Specialty in HR and Finance
Kannur University
B.Com with CO-OPERATION
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