Manoj Ramdas Mahajan
Badlapur West
Summary
Adept in operations management and cross-functional collaboration, I significantly enhanced business performance at Intense Integrated Solutions Pvt Ltd, managing over 2 Cr in monthly revenue. My strategic approach to problem resolution and budget oversight led to substantial organic growth and operational efficiencies, showcasing my ability to drive results and foster corporate communications.
Overview
24
24
years of professional experience
Work History
Sr. Manager Operations
Intense Integrated Solutions Pvt Ltd
11.2023 - Current
- Responsible for overall business of Region
- Total Revenue is 1 Cr per month
- Generating New Business Lead
- Vendor Management
- Guest House Management
- Travel desk for movement of VIP guests
- Cafeteria Management
- Focus on monthly collection against sales and overall O/S
- Working towards organic growth of Region by getting new business lead apart from BD dept
- Focus on improving site GCM
- Business forecast (New business, Billing, Collection)
Sr. Manager Operations
Acuserve Integrated Facility Management Pvt Ltd
02.2022 - 10.2023
- Responsible for overall business of Region
- Total Revenue is 2 Cr per month
- Focus on maintaining GCM as per given target
- Focus on monthly collection against sales and overall O/S
- Working towards organic growth of Region by getting new business lead apart from BD dept
- Focus on improving site GCM
- Business forecast (New business, Billing, Collection)
- Vendor Management
- Guest House Management
- Travel desk for movement of VIP guests
- Cafeteria Management
General Manager
KaizenMS Hospitality India Pvt Ltd
03.2018 - 07.2020
- Overlooking overall Business of the organization
- Conduction monthly meetings with all the clients
- Keeping track of monthly Billing Vs Salary payout
- Reviewing of monthly MIS of the organization
- Ensuring monthly training is conducted on all the sites for all categories
- Keeping track on monthly collection
- Preparing & submission of proposals for new business leads
- All inter-department reports to me (HR, Accounts, Admin, Procurement, Operations, Training)
- Trying to interact with clients on personal level to ensure we satisfy client as per there requirement, which also help us in generation organic growth to the organization
- Event Management for client as per requirements
- Coordination’s and negotiations with vendors
- Guesthouse Managements
- Taking steps to maintain internal P & L
- Tracking monthly client feedback and reviewing it with Ops team and client
Operations Manager
Property Solutions India Pvt Ltd
03.2014 - 03.2018
- Handling 42 sites all over Mumbai which consist of 1400 staffs & turnover is 2 Cr
- Providing entire facility services to client
- Mobilization of new sites
- Keeping track of collections as per committed target
- Ensuring billing is done to client in Full & in time
- Having monthly review meetings with clients & ensuring that services standards are maintain
- Having surprise visit done at in even in night
- Maintaining site profitability
- Taking measures to increase site profitability
- Taking measures to collect maximum payments from client which helps in maintaining Site GOP
- Setting internal P & L which helps in maintaining profitability of all sites
Assistant Operation Manager
Dusters Total Solutions Services Pvt Ltd
01.2009 - 03.2014
- Handling 42 sites across Mumbai which consist of 400 staffs & turnover is 70 lacs
- Maintaining 350 residential flats of Hindustan Unilever Ltd & Reliance allover Mumbai
- Ensuring to have 100% collection on monthly basis
- Keeping track of outstanding due from client on regular basis
- Client Retention
- Man & Material budget management for site
- Vendor management for office and sites
- Keeping track of house keeping material & ordering the same as per the requirement of site
- Sending updated attendances of site to head office on monthly basis
- Preparing billing meter for all the sites
- Preparing profit & lost account for each site on monthly basis & presenting the same to management
- Reporting to seniors on timely basis
- Arranging schedule for deep cleaning on weekly basis
- Preparing MMR reports and submitting the same to clients
Assistant Facility Manager
Vipul Facility Management Pvt Ltd
09.2007 - 12.2008
- Site in charge of 2 sites that consists House keeping & Technical staff
- Taking care of day-to-day activity of site
- Taking care of entire maintenances issues of the site & reports the same to admin dept & resolves the same
- Vendor management for same and for client
- Keeping track of stationery requirement of client & informing the same to client
- Taking reporting from House Keeping & Technical supervisor
- Keeping interaction with client on daily basis
- Keeping track of house keeping material & ordering the same as per the requirement of site
- Sending updated attendances of site to head office on monthly basis
- Reporting to seniors on timely basis
- Arranging schedule for deep cleaning on weekly basis
- Arranging shift schedules for Supervisor house keeping & Technical staff
Outsource Administrator for Hindustan Unilever & Schlumberger
Total Solutions (Handyman & Facility Services)
08.2005 - 09.2007
- We are providing Handyman services to around 300 flats & 150 Guesthouse in Mumbai
- These services consist of core Top Management staffs movement to flats in Mumbai Carpentry/plumbing/electrical & coordination services
- Coordination services involve third party vendor dealings
- These services are provided to high level managerial people of MNC
- Managing logistics movement of Senior managements staffs
- Coordinating with company administration team for relocation of their top-level managers
- We ensure a smooth transition for the manager by coordinating with movers & packer & flat agents
- We maintain company flats, guest house & transit flat
- Ensuring the flats are maintained and cleaning before the shifting
- Handling the queries of help desk
- This includes supervising the helpdesk
- These calls are then transferred to the on field technician
- Handling a team of 2 helpdesk executives, 20 on field technicians, housing keeping team & 2 Supervisors
- Coordinating with agents & admin for renewal of agreement (Housing)
- Since these services are 24/7 maintaining a sound database of all the services & services providers in handy is most essential
- We handle almost 50/70 calls in a day
- The downtime for these calls is 3/4 hours
- Coordinating with vendor for servicing of white goods
- These include coordination with branded company like Samsung/LG/IFB/Siemens other for getting the work done
- Handling the vendor selection process
- These includes getting there verifications process done, checking on their services through third party, checking on downtime & calls failure rates
- Running them through a in-house training process of our company
- Meeting the clients on monthly basis to provide the MIS or the MMR for the particular month
- This includes the entire month activity this is defined as per the client’s requirement
- Payments follow ups with clients
Administrator & Account Executive
Mass Media
02.2004 - 08.2005
- Handling the entire back office activities and keeping check back on stationary required by office and maintaining files & stock register
- Payment follow-ups from clients
- Depositing & withdrawing cheques & cash in & from bank
- Distributing the cash to sales executive on weekly basis & preparing MIS on the cash transition
- Maintaining attendance of entire office
- Timely payments of all office utility bills
- Preparing salary statement of entire office & making cheques
Office & Account Assistance
Hydroair Tectonics (PCD) Pvt Ltd
09.2000 - 02.2004
- Handling all the banking work as depositing & withdrawing cheques and cash, Appling for Demand Draft/ Pay orders/ Fixed Deposit/ Bank guarantee etc
- Filing in charge of Account department
- Handling cash & tallying the petty cash book
- Handling all the outdoor work
- Collection & Submission of tenders
- Distributing cash & salary to sites
Education
T.Y.B com -
Distance Education
H.S.C -
Mahatma Education Society
MumbaiS.S.C -
National Sarvodaya High School
Skills
- Business performance management
- Reporting management
- Cross-functional collaboration
- Data analytics
- Troubleshooting and problem resolution
- Budget administration
- Human resources management
- Corporate communications
- Operations management
- Budget oversight
- Operations planning
Personal Information
- Date of Birth: 09/19/80
- Gender: Male
- Marital Status: Married
- Religion: Hindu (Mali)
Custom
- Civil Defense
- National Service Scheme
Languages
Marathi
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Timeline
Sr. Manager Operations
Intense Integrated Solutions Pvt Ltd
11.2023 - Current
Sr. Manager Operations
Acuserve Integrated Facility Management Pvt Ltd
02.2022 - 10.2023
General Manager
KaizenMS Hospitality India Pvt Ltd
03.2018 - 07.2020
Operations Manager
Property Solutions India Pvt Ltd
03.2014 - 03.2018
Assistant Operation Manager
Dusters Total Solutions Services Pvt Ltd
01.2009 - 03.2014
Assistant Facility Manager
Vipul Facility Management Pvt Ltd
09.2007 - 12.2008
Outsource Administrator for Hindustan Unilever & Schlumberger
Total Solutions (Handyman & Facility Services)
08.2005 - 09.2007
Administrator & Account Executive
Mass Media
02.2004 - 08.2005
Office & Account Assistance
Hydroair Tectonics (PCD) Pvt Ltd
09.2000 - 02.2004
T.Y.B com -
Distance Education
H.S.C -
Mahatma Education Society
S.S.C -
National Sarvodaya High School
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