Manoj Singh Rawat

• Collaborated with clients and Internal stakeholders to understand their data landscapes & facilitated data collection and onboarding.
• Facilitated end-to-end data onboarding including data source identification, mapping clarification, and landing zone configuration.
• Provided support in troubleshooting data and onboarding issues, ensuring quality and completeness of raw datasets.
• Explained data mapping and system integration requirements to client teams and guided them through onboarding processes.
• Identified issues in raw data submissions and worked with stakeholders to resolve discrepancies.
• Ensured alignment with project governance, scope, and compliance policies.
• Reported project progress through dashboards and regular stakeholder updates.
•Conducted ad-hoc analysis to address urgent business questions, facilitating rapid response to market changes.
• Collaborated with IT to ensure data security measures were in place, safeguarding sensitive information.
• Facilitated cross-departmental data integration, enhancing overall data coherence and utility.
• Streamlined reporting processes, resulting in faster turnaround times for monthly performance reports.
• Optimized data collection methods to enhance quality and volume of data captured for analysis.
•Navigated multicultural communication landscapes with professionalism and sensitivity to global diversity.
• Enhanced data accuracy by automating data cleansing processes, significantly reducing manual errors.
• Used Azure DevOps and Microsoft Teams to track deliverables, store documentation, and communicate with virtual project teams.
• Participated in Agile ceremonies, contributing to deliverables such as requirements, test plans, and Collected and cleaned large data sets from multiple sources to support business intelligence
initiatives.
• Created documentation for business requirements using Microsoft Word, Excel, and SharePoint.
• Reduced data redundancy with effective data modeling, ensuring optimal use of storage resources.
• Improved data governance practices, ensuring compliance with regulatory standards and internal policies.
• Created dashboards to monitor and track key performance indicators.
• Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better informed decisions.
• Produced monthly reports using advanced Excel spreadsheet functions.

•Synthesized complex information into key concepts and emerging trends, delivering clear insights and actionable recommendations in client-facing deliverables.
• Partnered with global research teams to support client engagements, business development, and knowledge initiatives through well-structured, relevant research outputs.
• Contributed to strategic projects and maintained customized knowledge products by collaborating with consultants and subject matter experts.
• Built subject matter expertise in the Financial Services sector, leveraging internal and external tools to conduct robust data analysis.
• Fostered strong relationships with internal stakeholders to enable effective knowledge sharing and a collaborative team environment.
• Independently managed a diverse pipeline of industry-specific research tasks, prioritizing work effectively to meet global client deadlines.
• Applied independent judgment in solving research problems and addressing client needs, demonstrating strong task and time management skills.
• Created visually compelling presentations and research summaries using MS Office tools, tailored to project-specific requirements.
• Analyzed large volume of data to identify patterns, trends and correlations.
• Conducted in-depth qualitative and quantitative research to identify trends and generate insights.
• Supported senior management in making informed decisions by delivering timely and accurate research findings.
• Created and maintained database to store research data.

•Responded to supplier queries via calls and emails regarding invoice status and payment updates.
• Communicated invoice holds and provided guidance to suppliers to resolve and remove holds.
• Ensured accurate and timely 3-way match processing for PO-related invoices, including obtaining PO, receipt, and invoice approvals.
• Handled non-PO invoices by ensuring timely approvals and validating general ledger accounting
codes.
• Informed suppliers of best invoicing practices and shared return reports for rejected/returned invoices.
• Coordinated with the scanning team and other stakeholders to resolve invoice scanning-related issues.
• Sent supplier statements to large vendors and performed thorough statement reconciliations, including identifying and requesting missing invoices.
• Conducted supplier master data maintenance such as name, site, and account updates.

• Took end-to-end ownership of supplier issues and followed through with structured resolution
methodologies.
• Acted as the primary contact for internal and external escalations, ensuring prompt and effective
resolution.
• Ensured strict compliance with client policies and procedures across all AP functions.
• Managed stakeholder expectations through regular calls, updates, and process dashboards to maintain transparency and build trust.

• Responded to a high volume of customer inquiries via phone, email, and chat, addressing concerns related to water utility services, billing, and rates.
• Investigated and resolved complaints, billing disputes, and service-related issues for residential and
commercial customers.
• Handled emergency calls and coordinate with technicians to ensure timely resolution of urgent issues.
•Explained utility service requirements, terms, and standards, and assist customers with service sign-ups, transfers, and cancellations.
• Reviewed and processed customer utility payments, develop flexible payment schedules, and conduct collection calls as needed.
• Maintained and updated computerized records of customer accounts, ensuring accurate billing and account activity tracking.
• Use billing software to input and retrieve data, audit utility bills, and calculate usage charges and adjustments.
• Prepare billing adjustments and rate quotes tailored to customer service plans.
• Analyze customer needs and recommend solutions to enhance satisfaction and reduce service interruptions.
• Conducted thorough root cause analyses for recurring issues, implementing preventive measures to minimize future occurrences.
• Increased first-call resolution rates by creating an extensive knowledge base for quick reference during interactions with customers.
• Reduced call wait times by optimizing staffing schedules and implementing callback options.
• Developed comprehensive reports on key performance indicators, presenting findings to senior
management for informed decision making.
• Achieved high customer retention rates with exceptional communication skills and a deep
understanding of client needs.
• Collaborated cross-functionally to develop strategies for continuous improvement in service quality.

•Delivered high-quality customer support via email and chat for postpaid O2 telecom users in the UK market.
•Responded to customer queries about billing, account issues, contract upgrades, renewals, and
technical problems in a timely and professional manner.
• Maintained empathy and professionalism across all interactions, building and sustaining strong
customer relationships.
• Ensured compliance with company policies for customer handling, case management, and service
entitlements.
• Managed queries regarding phone unlocking, returns, and refund procedures, ensuring timely and
accurate resolution.
• Proactively followed up with customers to confirm resolution of their issues and offered callback
support when requested.
• Participated in knowledge-sharing sessions, contributing to internal documentation and technical
discussions.
• Analyzed and identified technical issues, offering suitable solutions and flagging critical issues to
Operations and Team Leaders.
• Maintained detailed records of customer interactions, transactions, feedback, and complaints using
CRM systems.
• Upsold relevant offers and services during contract renewals and upgrade conversations to drive customer satisfaction and retention.