Manoj Singh Rawat

(1)Collection of business requirements and specification to the development team
(2)Tracking of progress and product performance, business KPIs.
(3)Analytical and problem-solving skills, an ability to understand complex problems and generate appropriate pragmatic technical solutions.

(4) Worked on large data sets including structured and unstructured data and discover meaningful business insights.
(5)Expertise in creating and delivering compelling dashboards using guided analytics, interactive dashboard design, and visual best practice to convey the story inside the data.

(6)Experience in working with financial data/fund industry by applying steps of data cleaning and data transformation.
(7)Writing SQL query for data quality and accuracy check.
(8)Documenting business process model using graphical representation with precise details and ownerships.

(9)Prepare, keep and update the process documents and files.

(10)Work with UK based clients to prioritize business and information needs. Locate and define new process improve opportunities.

(1)Used to provide customer support service via email and chat in a manner that complies with client standards of customer service excellence.
(2)Respond to customer queries in a timely and accurate way regarding their postpaid account and technical trouble shooting.
(3)Adhere to company policies and procedures regarding customer handling, case management and service entitlement verification.
(4)Maintained a positive, empathetic and professional attitude toward customers at all times.
(5)Having a good skill in maintaining positive repo with the customers throughout the conversation.
(6)Follow up with customers to ensure their technical and service issues are resolved, if any. Furthermore, did return phone calls on customer request, if required.
(7)Customer's Returns and Refunds related queries and process were managed efficiently.
(8)Participate in knowledge sharing via involvement in technical discussions and Knowledge Base documentation.
(9)Analyzed, identify possible technical issues, solutions and provide critical information to Operations.
(10)Identified and escalated priority issues to the Team Leader and Ops Team.

(1)Making Plan and sell transportations, accommodations, insurance and other travel services.
(2)Dealing with customer to determine their needs and advise them appropriate destination, modes of transportations, travel dates, costs and accommodations.
(3)Provide relevant information, brochures and publications.
(4)Used to Book transportation, make hotel reservations and collect payment/fees.
(5)Use upselling and prepare promotional materials to sell itinerary tour packages and hotel booking.
(6)Deal with occurring travel problems, complaints or refunds.
(7)Attend travel up skilling training to remain updated with tourism trends.
(8)Used Galileo software and Airlines website to book international and domestic flights.
(9)Networked with tour operators for tour bookings and schedule.
(10)Maintain Sales and booking Report and used to meet sales target.