Axis Bank | Chennai
Manager - Central processing unit | 2023 – Present
- Handling the re-KYC process across the bank to ensure full regulatory compliance with RBI and global standards, streamlining account maintenance procedures to enhance customer experience and reduce operational risks.
- Spearheaded the PAN-Aadhaar scrubbing and FCB process, improving data accuracy and mitigating financial crime risks across all banking operations.
- Played a pivotal role in the Citibank-to-Axis Bank migration, coordinating between stakeholders to ensure seamless integration and continuity of operations, thereby minimizing disruptions to customer services and ensuring compliance with regulatory frameworks.
Citibank | Chennai
Senior Operations & Compliance Specialist | 2014 – 2023
Corporate & Retail Banking Operations:
- Managed the corporate account maintenance, overseeing signatory additions, MFA updates, and documentations, ensuring timely processing and compliance with regulatory requirements.
- Led retail account maintenance for six years, reducing operational delays and enhancing the customer onboarding experience by improving data accuracy and verification processes.
FATCA & Compliance Management:
- Led and implemented FATCA updates, including W-8, W-8BEN, and W-9 regulations, ensuring full compliance with tax regulations and improving reporting accuracy for both corporate and retail clients.
- Managed FATCA & CRS reporting with zero discrepancies, ensuring Citibank met all regulatory requirements and deadlines, while working closely with the compliance team to identify and resolve potential risks.
- Oversaw 1099 reporting, ensuring compliance with IRS regulations .
Control & Compliance Oversight:
- Conducted process health checks that identified key inefficiencies, leading to enhanced compliance reporting and reduced risk exposure.
- Spearheaded TDS & TCS reporting, ensuring timely and accurate submission to tax authorities, contributing to better financial governance and transparency.
- Managed NRD CSR reporting, ensuring accurate corporate governance and enhancing the institution’s reputation among regulators.
Screening:
- Conducted sanction and non-sanction screening for individuals and entities during onboarding and account maintenance and onboarding, ensuring regulatory compliance.