Manoranjan Kar
Summary
I have over 5 years of experience in end-to-end operation,client servicing and client management. Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.
Overview
7
7
years of professional experience
Work History
Customer Experience Manager
TCG LivingSpaces Pvt Ltd
12.2023 - Current
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
- Enhanced customer satisfaction by implementing a streamlined feedback system.
- Developed personalized solutions for customers, resulting in increased loyalty and repeat business.
- Streamlined internal processes for more efficient issue resolution, reducing overall case volume while maintaining high-quality service levels.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
Customer Success Manager
Tata Business Hub Ltd
02.2022 - 07.2023
- Constantly looking to identify impediments early, actively working to resolve those impediments, and escalates when needed
- Management and tracking of cross team/squad dependencies
- Analyze customer data to improve customer experience
- Management and tracking of all high-integrity commitments
- Review customer complaints and concerns and seek to improve the customer experience
- Identifying improvement areas across process and implementing adequate measures to maximize customer satisfaction level
- Planning and forecasting appraise performance resolve problems and address staffing needs
- Assessing operational process against best practices, developing actionable recommendations and redesigning processes to mitigate or reduce error rate
- Working within team as how we can enhance the existing platform hence increase efficiency
Associate Senior Executive
Info Edge India Ltd
07.2021 - 02.2022
- Provider of exceptional level of customer service and account management
- Have designed, implemented, and conducted training & product demos for clients
- Adept at introducing new products or services and recording responses and client inquiries suggesting solutions to improve products or services
- Capable of building strong customer relationships through rapport and interaction
- Can take detailed instructions, execute them, and inject as fresh and innovative adjustments as needed, resulting in goals that exceed expectations
- Able to operate in a fast-paced dynamic environment, multitasking and accomplishing goals in sufficient manners
- Mapping clients, identifying improvement areas & implementing measures to maximize customer satisfaction levels
- Deal with client issues, investigating and finding answers, resolving issues, providing assistance, or directing them to appropriate parties
- Utilize latest training support standards and procedures to provide high level of customer service.
Marketing Intern
People Kapital
07.2020 - 09.2020
- Research and develop creative content for a corporate website, to promote the brand in the market.
- Developed promotional content for new products including links to product specifications and uses to increase customer awareness.
- To do marketing of their job portal called Snypjobs.
- To bring more customer to the Snypjobs platform.
- Marketing of app in Chhattisgarh, Madhya Pradesh and Orissa Region.
- Participated in brainstorming meetings to develop a new slogan,advertisements, and marketing outlets for rebranding efforts.
- Researched interesting and relevant content for consumers to capture interest and improve site traffic.
Marketing Intern
Ritika Securities
06.2020 - 08.2020
- Positively worked with the sales team to identify and target market opportunities
- Have done survey for the investment in share market.
- To do marketing of Narnolia Trading App.
- Researched prospective new accounts to expand retailer base.
- Strengthened relationships with current accounts through consistent and frequent communication.
- Onboard new customer to the Narnolia Trading platform.
Process Executive 2
Patracorp
09.2017 - 05.2019
- Heading and handling team of 8 members
- Build Relationships between the existing customers and to bring new customers
- Quality analysis of the work done by the team
- Ensure that customers receive contractual service expectations
- Coordinated client communication by working with team members to divide the work to the appropriate service specialist
- Documented customer issues in timely manner by creating a ticket with the details of client concerns end result resolution of the problem
- Attained departmental and operational standards by following up with company template which contained rules and regulations and a go to email for help
- Implemented quality communication, customer support, and product representation for each client
- Show premium client service by scheduling and coordinating client's appointments and responding to inquires in diplomatic and tactful manner
Education
MBA - Marketing
D.Y Patil Vidyapeeth
Pune, India08.2021
Bachelor of Technology - Mechanical Engineering
Biju Pattnaik University of Technology
Bhubaneswar08.2016
Skills
- Operation Management
- People Management
- Customer Success
- Strategic Planning
- Cross-Functional Collaboration
- Customer Empathy
- Account Management
- Training and Onboarding
- Relationship Building
- Quality Management
Websites
Accomplishments
- As a pilot batch we have established the process by creating process flow & workflow
- Got Best employee Award for excellent performance
- Successfully help company to open a potential market (Nashik)
Languages
English
Hindi
Oriya
Hobbies
- Writing
- Travelling
Timeline
Customer Experience Manager
TCG LivingSpaces Pvt Ltd
12.2023 - Current
Customer Success Manager
Tata Business Hub Ltd
02.2022 - 07.2023
Associate Senior Executive
Info Edge India Ltd
07.2021 - 02.2022
Marketing Intern
People Kapital
07.2020 - 09.2020
Marketing Intern
Ritika Securities
06.2020 - 08.2020
Process Executive 2
Patracorp
09.2017 - 05.2019
MBA - Marketing
D.Y Patil Vidyapeeth
Bachelor of Technology - Mechanical Engineering
Biju Pattnaik University of Technology
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