Hi, I’m
Manosai Velhal
Technical And Business Operations Analyst
Pune
Summary
Production Support & System Administration Specialist with 7+ years of experience in 24x7 enterprise environments. Certified RHCSA and Microsoft System Administrator with proven expertise in Linux/Windows server management, networking, and application deployment. Skilled in managing Sev1/Sev2 incidents, RCA, SQL validation, and UNIX log analysis to reduce downtime and ensure SLA compliance. Adept at automation using Bash, Ansible, Power Automate, and AI tools like Microsoft Copilot, streamlining workflows and minimizing manual effort. Experienced in monitoring solutions with Grafana, Kibana, and Power BI to enhance reliability and visibility. Recognized for integrating automation, security, and resilient support strategies to optimize performance, drive efficiency, and ensure business continuity. Seeking opportunities in Production and Application Support to leverage automation platforms and deliver robust enterprise solutions.
Overview
9
years of professional experience
4
Certifications
3
Languages
Work History
Amdocs
Technical and Business Operations Analyst
12.2022 - Current
Job overview
- Prioritized and resolved all incoming technical issues in strict adherence to organizational guidelines and Knowledge Base Articles (KBAs), ensuring efficient and accurate task completion.
- Monitored critical alerts through Slack and PagerDuty, promptly mitigating high-severity production incidents, resulting in a 20% reduction in system downtime.
- Responded proactively to server alerts related to memory usage, CPU load, and system performance, maintaining optimal server stability, and reducing performance bottlenecks.
- Executed service and full stack restarts, and managed server load balancing via Jenkins and AWS Console, optimizing application uptime and resource allocation.
- Utilized Grafana dashboards to analyze server CPU, memory, and load metrics, performing daily operational checks that enhanced overall system reliability by 15%.
- Led Priority 1 and Priority 2 incident calls, delivering comprehensive updates and resolution reports to management, ensuring rapid incident resolution, and minimizing business impact.
- Leveraged Kibana for detailed log analysis and initial root cause analysis (RCA), expediting issue identification, and decreasing mean time to resolution (MTTR).
- Created, updated, and resolved tickets using Jira, maintaining accurate documentation to ensure timely and effective issue tracking and management.
- Managed client and merchant inquiries through Zendesk, providing exceptional technical support, and increasing customer satisfaction scores.
- Conducted user management tasks and ensured compliance with GDPR regulations, safeguarding data privacy, and organizational compliance standards.
- Automated multiple routine tasks using Power Automate, significantly reducing the time spent on daily operations.
- Developed an AI agent with Cursor to generate summaries of Jira and Zendesk tickets, streamlining ticket review, and saving time on linked issue analysis.
- Designed and implemented a Power BI dashboard to deliver daily health check reports, enhancing visibility and operational efficiency.
- Monitor Kubernetes pods, ensuring high availability of containerized services.
- Mentor new team members, and conduct knowledge transfer sessions.
Varian Medical Systems International India
Executive - OIS Installation And Administrator
04.2019 - 11.2022
Job overview
- Administer Linux and Windows servers, ensuring optimal performance and security.
- Monitor logs, storage, and processes on Ubuntu systems to proactively identify and resolve issues.
- Configure and schedule cron jobs to automate system tasks and maintenance.
- Set up and configure Ubuntu servers, including rack assembly and deployment.
- Generate and manage SSL certificates to secure server communications.
- Manage user accounts, and perform regular server patching to maintain system integrity.
- Oversee network configuration and management for seamless connectivity.
- Configure Samba servers for efficient file sharing across networks.
- Develop and implement scripts to automate server configuration and administrative tasks.
- Resolve file permission issues, manage Access Control Lists (ACL), execute server migrations, and troubleshoot bandwidth and disk-related problems.
- Configure and manage Windows Active Directory (AD) and Domain Name System (DNS) services for enterprise environments.
- Administer AD user accounts, and enforce group policy configurations to maintain security compliance.
- Monitor system logs using Event Viewer to detect and address anomalies.
- Deploy and troubleshoot enterprise applications to ensure business continuity.
- Configure Juniper Firewalls to enhance network security and control traffic flow.
- Perform regular Windows Server patching to mitigate vulnerabilities.
- Install and configure Tableau Server, optimizing data visualization capabilities.
- Manage both physical and remote servers, ensuring 99.9% uptime and reliability.
- Respond promptly to support cases in Unity, providing timely updates, and resolutions.
- Install and upgrade Varian oncology software onsite and remotely, using specialized Varian-developed tools.
- Configure and troubleshoot backup jobs using Arcserve Backup software, ensuring data integrity, and disaster recovery readiness.
- Conduct international site visits across India, Bangladesh, and Nepal for server installation, rack building, and oncology workstation setup, enhancing treatment operation efficiency.
- Resolve Windows Server and Varian software issues remotely for global clients, improving system uptime and client satisfaction.
- Successfully integrated Varian cancer treatment software with client IT infrastructures, enabling seamless operational workflows.
- Interviewed and trained new onboarding candidates.
Mphasis
IT Specialist
05.2017 - 04.2018
Job overview
- Perform daily monitoring and management of the backup environment.
- Perform problem management and incident correlation on recurring issues.
- Create and provide reports for backup and storage environments, related activities, and tasks.
- Create and update documentation for backup environments.
Education
Centre For Development of Advanced Computing (CDAC)Pune
PG Diploma from Infornmation Technology
02-2019
S S P M College of EngineeringKankavli
B.Tech/B.E. from Electronics Engineering
05-2016
Sahyadri Polytechnic SawardeChiplun, India
Diploma from English
05-2013
Skills
Operating Systems & Administration: Linux (Ubuntu, Red Hat, AIX), Windows Server, Active Directory, IIS, DNS, DHCP
Cloud & Virtualization: AWS, Microsoft Azure, Kubernetes, Jenkins
Monitoring & Automation: Grafana, Prometheus, Power BI, Power Automate (Desktop & Cloud), Ansible, Automation Tools
Networking & Security: Juniper Firewall, SSL Certificates, Network Configuration & Management
Databases & Development: SQL, PL/SQL, Python (Basics), Java, API Integration
Support & ITIL Processes: Production Support (L2/L3), Application Support, Incident & Problem Management, Root Cause Analysis, Jira, Zendesk, Unity
Certifications: Red Hat Certified Engineer (RHCE), Microsoft Certified System Administrator (AZ-104)
Certification
CCNA
Timeline
Technical and Business Operations Analyst
Amdocs
12.2022 - Current
Executive - OIS Installation And Administrator
Varian Medical Systems International India
04.2019 - 11.2022
IT Specialist
Mphasis
05.2017 - 04.2018
Centre For Development of Advanced Computing (CDAC)
PG Diploma from Infornmation Technology
S S P M College of Engineering
B.Tech/B.E. from Electronics Engineering
Sahyadri Polytechnic Sawarde
Diploma from English