Manoswita Dasgupta
Hyderabad
Summary
Aspiring to experience a challenging and performance driven career in Content Writing and Social Media Marketing being associated with an eminent organization that fosters personal and organizational growth.
Overview
8
8
years of professional experience
Work History
Procedure Writer
Wells Fargo
01.2023 - Current
- Collaborate and consult with peers, colleagues, SMEs, and managers to develop procedures, knowledge articles, and control documents.
- Document publishing strategy, policy, and guidelines.
- Publishing consistently using tools such as OpenText and ServiceNow.
- Working on in-take tools such as Jira and ServiceNow.
- Conduct procedure audits and manage procedure timeline and pipeline.
- Review and edit material authored by others.
- Design and develop technical project artifacts, manuals, technical presentations, technical training materials, and complex web content.
- Complete quality control assessments of the work performed by team.
- Reporting and ensuring accuracy of Meta data fields.
- Auditing and validating reportable fields of publishing systems.
- Recommend and document business procedures and best practices, identifying process gaps and offering alternatives.
- Provide guidance and thorough training to less experienced technical writers.
- Participate in a variety of assigned and ongoing business operations to ensure success in meeting business goals and objectives.
- Identify opportunities for process improvement by conducting testing of all compliance and business metrics.
- Review and research strategies and action plans to establish effective processes while meeting and policy expectations.
- Present recommendations to develop, implement, and monitor strategic approaches, effectiveness of support function, and business performance improvement opportunities for managing risks of the business.
- Exercise independent judgment and provide guidance in diverse support functions and operations for business groups within a line of business.
Content Writer
The ICFAI Foundation for Higher Education
04.2021 - Current
- Creating, conceptualizing, and designing newsletters
- Forming impactful content and design for brochures, prospectus, and posters
- Coordinating with professors from various educational departments to gather information related to research, collaborations, awards, and events
- Writing and developing content for website
- Creating internal and external content for official e-mail communication
- Working closely with the Placement Cell to draft resumes and cover letters for the students and interact with organizations to initiate dialogue
Content Writer & Coordinator
SRM University AP
04.2020 - 04.2021
- Responsible for writing content for website and social media promotion pertaining to research, collaborations, and achievements of faculty and students
- Responsible for drafting internal policies
- Working closely with the photographer/videographer to conceptualize brand promotional video content
- Taking active part in admissions process: Concurrent counselling, enrolment process, interactive sessions with students and parents, etc
- Which has added to the understanding of the core processes of the university
- Preparing content for FAQ's, guidelines, and other official documents
- Preparing press notes for wide media coverage
- Responsible for managing website content
Content Writer & Coordinator
Green Pearl Education Management (SRM University AP)
04.2019 - 03.2020
- Responsible for writing content for website and social media promotion pertaining to research, collaborations, and achievements of faculty and students
- Responsible for drafting internal policies
- Working closely with the photographer/videographer to conceptualize brand promotional video content
- Taking active part in admissions process: Concurrent counselling, enrolment process, interactive sessions with students and parents, etc
- Which has added to the understanding of the core processes of the university
- Preparing content for FAQ's, guidelines, and other official documents
- Preparing press notes for wide media coverage
- Responsible for managing website content
Research Associate-Trainee
Eximius Research
07.2017 - 01.2018
- Project report designing based on client requirements
- Preparing research report related to marketing, economics and basic management practices based on primary and secondary research
- Analysis of research results and creating client deliverables
- Managing and addressing client queries and resolving issues related to project
Education
Post Graduate (M.Sc.) - Economics
University of Calcutta
08.2018
B. Sc. (Honors) - Economics
University of Calcutta
06.2015
Skills
- Content Writing
- Social Media content creation
- Brand promotion videos
- Primary and Secondary Research
- Strong communication and inter-personal skills
- Stakeholder Management
Timeline
Procedure Writer
Wells Fargo
01.2023 - Current
Content Writer
The ICFAI Foundation for Higher Education
04.2021 - Current
Content Writer & Coordinator
SRM University AP
04.2020 - 04.2021
Content Writer & Coordinator
Green Pearl Education Management (SRM University AP)
04.2019 - 03.2020
Research Associate-Trainee
Eximius Research
07.2017 - 01.2018
B. Sc. (Honors) - Economics
University of Calcutta
Post Graduate (M.Sc.) - Economics
University of Calcutta
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