Manpreet Singh

• Built Traction on Demand, India business with a team of 250+ cloud professionals. Introduced the concept of the global delivery model, the squad (NA based)/pods (India based) to build a USD multi-million delivery engine with the strategy of growing talent in a tier-2 city (Jaipur) in India.
• Architected TOD "Going Global" strategy and designed how different organizational units shall collaborate. Translated the details into bigger picture implications driving the business forward, and challenging the status quo.
• Accountable for TOD India P&L with responsibility for bookings, revenue, margin, and CSAT. Responsible for overseeing end-to-end service delivery and ensuring all contractual commitments are met. Reported to TOD Leadership Team on regular financial projections, risk identification, and mitigation plans.
• Actively supported large-scale multi-year deals to ensure we are selling what we can deliver as aligned with the customer’s objectives.
• The services business got acquired by Salesforce and the product/innovation teams got spun off to become Uncommon Purpose.
• Build a purpose-led, engaging talent pool that demonstrates alignment to global values to build a globally thriving community.

• Responsible for managing growth of Largest Global Delivery Center with accountability to manage Headcount, Utilization and Cost Targets
• Enabling revenue contribution of over 500+ folks in Cloud based Technology Services based on Appirio Delivery Methodology, Cloud Enablement Suite and leveraging crowdsourcing via Appirio Community called TopCoder which is world’s largest community of 730,000 Developer, Designer and Data Scientist.

• Responsible for establishing program management around cloud based Technology services & Product Development focused towards Finance & Accounting Domain
• Responsible for Co-Sell BPO Opportunities, Working with Business Leaders to Consult BPaaS in F&A domain (O2C, P2P, S2P and R2R) across industry vertical.

Delivery Program Director with belief in team-based approach to solving problems and innovating solutions, responsible for Delivery Center P&L, Business Relationship Management, Strategic Planning, Delivery, Sales and Technology Enablement.

• Managed cross-functional, [Number]-member team to meet account needs through training and creative approaches.
• Created rigorous and comprehensive quality assurance programs to provide timely and quality-based customer solutions and implementations.
• Met with internal and external customers to consult on technical solutions, project planning, issue resolution and implementation assessments.

• Worked closely with organizational leadership and board of directors to guide operational strategy.
• Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
• Involved in strategic decision of conceptualizing, financing, requirement analysis and development of NetScope “an experimental control interface” and Neuro Enterprise Information System (NEIS) two flagship OM products.

• Acquired by Software A/G
• Led CMMI certified Offshore Captive Product Development Center (OCPD) having 100 people team at multiple locations.
• Managed programs comprising of 4 Product Lines i.e. CRM/HRM Software as a Service (SaaS), Platform as a Service (PaaS), Infrastructure as a Service (IaaS), Business Suite and Tool Suite.
• Build expertise for CRM and HRM business process and product development on Lotus Notes & Domino platform.
• Successfully piloted strategy to migrate IT Factory CRM and HRM Business to IBM Websphere Middleware platform, Portal and Web 2.0.
• Implemented CMMI Certified Quality Management System (QMS) focusing on Quarterly Custom Product Development Lifecycle based on established SDL models and Agile Methodology.

• Revised, modularized and updated old code bases to modern development standards, reducing operating costs, and improving functionality.
• Collaborated with project managers to select ambitious, but realistic coding milestones on pre-release software project development.
• Collaborated on stages of systems development lifecycle from requirement gathering to production releases.
• Documented technical workflows and knowledge to educate newly hired employees.

• Collaborated with project managers to select ambitious, but realistic coding milestones on pre-release software project development.
• Revised, modularized and updated old code bases to modern development standards, reducing operating costs, and improving functionality.
• Collaborated on stages of systems development lifecycle from requirement gathering to production releases.
• Translated customer requirements into written use cases.

• Collaborated with project managers to select ambitious, but realistic coding milestones on pre-release software project development.
• Revised, modularized and updated old code bases to modern development standards, reducing operating costs, and improving functionality.
• Collaborated on stages of systems development lifecycle from requirement gathering to production releases.
• Translated customer requirements into written use cases.

• Participated in team development of divisional standards for technology use.
• Developed and maintained web applications following specifications provided.
• Used critical thinking skills, decisive judgment and worked with minimal supervision.