Manpreet Kaur
New Delhi
Summary
To gain a dynamic and challenging role in the area of any industry that will offer me the best opportunity for further development of my abilities, skills and knowledge in an established firm with long term career growth possibilities. I have varied experience spanning, customer services and sales. In my previous role, I have contributed in a major way towards client servicing. Enabling the department to Exceed Targets and achieve Customer Delight. Possess very good interpersonal, communication and organizational skills. An effective communicator with excellent relationship management skills, problem solving & organizational abilities. Sharing of best practices and knowledge with colleagues and teams helping achieve the compliances.
Overview
10
10
years of professional experience
Work History
TPS Customer Support
Delta Electronics India Pvt. Ltd.
03.2019 - Current
- Streamlined CRM and remedy portal update processes to facilitate prompt execution of field activities, resulting in increased customer satisfaction
- Deriving partners & enhance service experience
- Currently working on Indus net KT remedy & CRM portal for updating of TTS & RCA reports
- Ensuring quality of practice meets contractual requirements and organizational policy& procedures
- Handling customer(internal & external) interactions & resolving their queries via phone /emails
- Ensuring all the field closures call activities are in accordance to set guidelines and process to achieve SLAs
- Ensured timely delivery of comprehensive dashboards to senior management and field team containing key information such as daily closures, fault report analysis, PM compliances , monthly performance trends
Jindal Intellicom Limited
05.2017 - 02.2019
- From 2 years working for CCE & Net-KT backend
SAA Infoventures Pvt ltd
10.2016 - 02.2017
- Lead business development activities
- Handling client queries during the calling process of the team
- Identified new prospects
- Maintained and updated weekly sales activity reports
- Visited corporate a build good relationship for bringing new business
- Developed and implemented sales, marketing strategies
- To handle a Tele-sales team.
Business Executive - Sales
Antriksh Group (Real Estate)
04.2016 - 10.2016
- Utilized database to initiate contact with potential clients, resulting in scheduled meetings and enhanced customer engagement
- Successfully conducted meetings, persuaded clients, and transformed leads into successful sales
- Boosted sales in the Real Estate sector by making effective outbound calls
- Provided constructive feedback to team members for continuous improvement.
Executive - Business Initiative
Cosmic Structures ltd (Real Estate)
10.2014 - 03.2016
- To call through database to new customers and follow up them and conduct the meeting
- After conducting meeting, convince the client and convert the lead into sale
- Generating business for Real estate by Tele-calling
- To handle the team in a democratic way and get the participation of subordinates wherever require and feedback them
- Well-Conversant with Ms-Office, Ms-Excel, Internet, Outlook Express
Education
MBA -
Welingkar Institute of Management Development And
Delhi01-2022
Skills
- Ability to interact & establish sound relationship with people
- Team player
- Positive Attitude, Confidence, Dedication, Patience
- Good communication skills
Languages
Hindi, English & Punjabi
Hobbies and Interests
Singing, Cooking, Reading Books & Listening Music
Timeline
TPS Customer Support
Delta Electronics India Pvt. Ltd.
03.2019 - Current
Jindal Intellicom Limited
05.2017 - 02.2019
SAA Infoventures Pvt ltd
10.2016 - 02.2017
Business Executive - Sales
Antriksh Group (Real Estate)
04.2016 - 10.2016
Executive - Business Initiative
Cosmic Structures ltd (Real Estate)
10.2014 - 03.2016
MBA -
Welingkar Institute of Management Development And
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