Manpreet Kaur

Achieved high levels of customer satisfaction through diverse communication channels including in-person, phone, chat, and email.

Resolved inquiries and requests with a focus on enhancing user experience.

Demonstrated strong problem-solving abilities to tackle issues effectively.

Streamlined processes using various software tools to boost performance.

Maintained accurate records of customer interactions and transactions in CRM system.

Investigated customer complaints, delivering timely solutions to enhance satisfaction.

Efficiently processed orders, returns, exchanges, and refunds according to company policies.

Resolved billing issues and disputes through effective problem-solving techniques.

Engaged customers through effective interpersonal skills to foster meaningful conversations.

Delivered exceptional service during face-to-face and phone interactions with customers.