Manpreet Kaur

• Spearheaded enterprise-level on boarding projects, leading cross-functional technical teams from ideation to completion.
• Managed comprehensive project plans and deployment schedules, ensuring alignment with client objectives.
• Cultivated client trust and strong relationships through transparent communication, coordinating cross-functional teams and managing stakeholder expectations.
• Initiated and led process improvements, enhancing onboarding efficiency and ensuring compliance with best practices.
• Improved project delivery capabilities by training and mentoring team members to facilitate knowledge transfer.

• Responsible for managing multiple clients, responsible for the integration and setup of their Online Booking tool within the CWT framework.

• Own and develop relationship with partners, performing requirements analysis and working closely with various cross functional teams to optimize and enhance our integration.

• Managing projects timelines, developing project plans, and monitoring performance.

• Post project implementation, responsible for a seamless client experience with continuous feedback and maintenance support.

• Demonstrating product to clients and conduct product functionality trainings for them.

• Led a team of 4 members while providing exceptional Customer Service.

• Mentored and guided employees to foster proper completion of assigned duties.

• Responsible for team's KRAs, performance reviews, attendance & other organizational standards.

• For a newly found team - identified Team goal, further guiding and motivating team- members to perform as a cohesive unit towards that common goal.

• Delivering sharp, informative and accurate analysis and dashboards to enable business with effective decision making and drive performance.

• Building and publishing customized interactive reports and dashboards using Tableau, Power BI & Business Objects platform.

• Developed interactive dashboards in Tableau with custom and calculated fields and data source relationships.

• Responsible for creating and distributing effective Technical & Process documentation for internal staff as well as user documentation to be made readily available to users.