Manpreet Sandhu
Calgary
Summary
Collaborative business enthusiast with a proven track record of success in relationship building, negotiating, and developing new business within targeted and assigned accounts. Possessing strong analytic, quantitative, and technical aptitude, I pay great attention to detail. Adaptable and consistently exceeding goals, my expertise lies in building partnerships, retaining key accounts, and enhancing profit channels. Proficient in growing professional networks, influencing decision-makers, and devising successful strategies, I am a strong leader. Additionally, my robust background in customer relationship management makes me a collaborative and strategic team leader.
Overview
13
13
years of professional experience
Work History
Outside Sales(Regional)/Client Relationship Manager
BigRig Group
02.2023 - Current
- Generated new contacts through networking and cold calling.
- Collaborated with customers and asked questions to assess needs and budgets
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns
- Generated and executed sales plans in existing and new customer base to meet profit increase goals
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs
- Attended product-related technical shows and other activities to represent company products and services
- Contacted new and existing customers to discuss ways to meet needs through specific products and services
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales
- Maintained sales tracking reports to support operational enhancements and implement corrective actions
- Monitored competitor activities to maintain competitive advantage
- Clarified customer requests, forwarded product information and answered questions to support sales operations
- Fulfilled orders and sourced products to meet customer delivery schedules
- Monitored weekly sales to write reports for senior leadership and streamline operational processes
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings
- Proactively identified potential issues within key accounts, taking corrective action to prevent loss of business or dissatisfaction
- Established strong rapport with clients by consistently exceeding their expectations in quality and service delivery.
- Exceeded annual revenue goals by 10% through improving client relationships and education
- Can Provide proven record of sales
Fleet Maintenance Manager
Fountain tire
05.2020 - 03.2023
- Complete taking care of customized tire program for Major Transport companies.
- Provided service to moving fleet of 200 units
- Created and maintained daily and weekly reports for upper management
- Performed inventory check every morning
- Contributed to development, implementation, and execution of maintenance programs
- Monitored product quality and communicated necessary improvements to site superintendent
- Monitored tools and system upgrades to compile data into detailed reports for upper management
- Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job
- Reduced downtime for repairs by conducting thorough inspections and addressing potential issues promptly
- Provided exceptional customer service to internal stakeholders by promptly addressing concerns related to fleet availability and maintenance schedules
- Contributed to strategic planning efforts, providing insights on fleet management best practices and emerging technologies.
Regional Outside Sales Representative
Amrik Tire
01.2017 - 01.2020
- Provided sales and yard service to fleet size of 50 semi units or less.
- Evaluated suppliers to maintain cost controls and improve operations
- Managed day-to-day sales operations.
- Maintained and managed tire inventory with regular stock assessments for regular sales flow with 80/20 rule.
- Assisted customers with selecting correct brand, type and size of tire for vehicle.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Resolved order issues efficiently and enhanced customer satisfaction ratings.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Promoted business via social media to generate leads and maximize brand identity.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Kept detailed records of daily activities through online customer database.
Service Technician
West end tire
05.2014 - 05.2017
- Mounts, dismounts, balances and repairs OTR or other tires and wheels as directed
- Follows established procedures to inspect tires, wheels and vehicles before and after service, and notes other needed services
- Acquired TIA Certification for Industrial, farming and mining tires
- Performed all WHIMS, Workplace, Occupational Safety tasks in respective manner
- Ensured Customer's safety
- Offered advice and assistance to customers, paying attention to special needs or wants
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Followed all PPE rules
- Disposed of old tires correctly, meeting safety and environmental requirements
- Tested tires for wear, balance and overall condition
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
Tire Technician/Front Counter Attendant
New Prince Tire Inc
01.2012 - 05.2014
- Rotated, mounted and balanced tires on cars, trucks, and vans
- Inflated tires to prescribed PSI per load requirements to optimize tire safety
- Maximized efficiency by coordinating changing and rotating of tires
- Dismounted, mounted, and repaired tires according to manufacturer specifications
- Inspected and maintained equipment to limit operational disruptions
- Analyzed customer needs to recommend suitable tires for personalized requirements
- Replaced and repaired tires using best practices for safe vehicle maintenance
- Inspected vehicle brakes, shocks and suspension systems, making repair recommendations to restore condition
- Welcomed guests and maintained pleasant, friendly, and professional demeanor.
- Sourced tires to meet customer quality and budget needs
- Performed regular inspections of tire inventory and ordered new tires to maintain stock level
- Evaluated tire tread depth and air pressure to verify proper tire inflation.
- Remained calm during periods of high volume or unusual events to maintain operating standards and set positive example for team.
Education
Advanced Business Management
Sheridan College Institute of Technology And Advanced Learning
Oakville, ON04.2014
Skills
- Client Relationship Management
- Key Account Management
- Technical Tire Knowledge
- B2B Relations
- Sales Forecasting
- MS Office/Excel/Powerpoint
- Analytical Skills
- Passenger/Semi/OTR Service Knowledge
- Market Trend Analysis
- Local market forecasting
- Complaint Handling
- Skilled negotiating
Languages
English
Native or Bilingual
Hindi
Full Professional
Punjabi
Native or Bilingual
Education
Oakville, ON
Contact
Calgary, AB T3N1L5
Timeline
Outside Sales(Regional)/Client Relationship Manager
BigRig Group
02.2023 - Current
Fleet Maintenance Manager
Fountain tire
05.2020 - 03.2023
Regional Outside Sales Representative
Amrik Tire
01.2017 - 01.2020
Service Technician
West end tire
05.2014 - 05.2017
Tire Technician/Front Counter Attendant
New Prince Tire Inc
01.2012 - 05.2014
Advanced Business Management
Sheridan College Institute of Technology And Advanced Learning
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