Manpreet
Toronto,ON
Summary
Dynamic professional with a background in mathematics, a master's degree in physics, and a post-graduate diploma in project management and strategic leadership. Proven experience in security, management, and leadership roles, including a successful coop as an assistant manager at Wendy's. Currently thriving as a security dispatcher at George Brown College. Eager to bring a strong work ethic, critical thinking skills, and attention to detail to a junior project management position.
Overview
2
2
year of professional experience
Work History
Dispatch Security Officer
George Brown College St. James Campus
2022.11 - Current
- Successfully handled and resolved an average of 10 security incidents per week, resulting in 95% satisfaction rate from students and staff.
- Implemented new scheduling system for security personnel, resulting in 20% increase in efficiency and reduction in scheduling errors by 90%.
- Maintained accurate records of all security incidents and generated weekly reports for management, resulting in 95% accuracy rate and improved decision-making processes.
Concierge Representative
Pillar Security
2021.09 - 2022.10
- Facilitated communication between residents and management, resolving conflicts and addressing concerns in a timely and effective manner, resulting in a 95% retention rate and increased referrals.
- Coordinated all maintenance requests and scheduled appointments with outside vendors, resulting in an 80% reduction in repair times and a 90% customer satisfaction rating.
- Created and implemented a comprehensive training program for new concierge staff, resulting in a 50% reduction in training time and increased staff performance.
Assistant Manager - Coop Position
Reef Kitchens
2022.01 - 2022.04
- Assisted with managing a team of 10 employees, ensuring smooth operation of the restaurant and timely customer service.
- Conducted weekly inventory checks, reducing inventory loss by 15% and increasing overall profit margins.
- Collaborated with senior management to create and implement new marketing strategies, resulting in a 10% increase in sales within the first quarter.
Education
Ontario College Graduate Certificate Program - Project Management
Lambton College of Applied Arts And Technology
Toronto, ON05.2022
Master of Science - Physics
Lovely Professional University
Punjab, IN05.2018
Skills
- Excellent communication and interpersonal skills
- Strong problem-solving and critical thinking abilities
- Detail-oriented and highly organized
- Proactive and able to take initiative
- Collaborative and able to work effectively in team environments
- Positive attitude and strong work ethic
- Ability to manage multiple tasks and projects simultaneously
- Conflict resolution
- Project management software (e.g. Microsoft Project / Asana / MS Planner)
- Budgeting and financial analysis
- Risk management
- Scope management
- Quality assurance and control
- Resource allocation
- Project scheduling
- Stakeholder management
INTERESTS
- Data analysis and visualization tools (Power BI, Excel, Tableau)
- Team management and leadership
- Process improvement and optimization
- Innovation and problem-solving
- Continuous learning and development
- Industry trends and best practices
- Collaboration and networking
Timeline
Dispatch Security Officer
George Brown College St. James Campus
2022.11 - Current
Assistant Manager - Coop Position
Reef Kitchens
2022.01 - 2022.04
Concierge Representative
Pillar Security
2021.09 - 2022.10
Ontario College Graduate Certificate Program - Project Management
Lambton College of Applied Arts And Technology
Master of Science - Physics
Lovely Professional University
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