MANPREET SINGH

Working as IT Analyst in Tata Consultancy Services in Lloyds Banking Group Project (U.K Project) from March 2014

· It’s U.K Banking Group IT project in Application and Information Management Department

· Working in Group Data Warehouse department as L2 Support position.

· We are using the Teradata and compass, Mainframe, Service Now technology for Group Data Warehouse.

· Meet process SLAs / metrics - productivity and quality targets within the established timelines

· Highlight process related issues / concerns pro-actively with SME/Line Manager.

· Complete all mandatory certifications as per the requirement of the business

· Raised the service request for New and Secondary access for LBG users.

· Have checked the user’s profile in the system and provide the Primary and secondary to users like as Delete, Read, Update, Write etc after get the client’s approval over the email or request portal.

· Listen actively and probe to determine client needs & Actively resolve client issues.

· doing the review, the weekly sprint call through WebEx application with client via call.

· If required Escalate issues when necessary, then inform to onshore SME or Line Manager.

· Keep management team informed of client feedback.

· Maintain an understanding of the systems required to initiate shareholder transaction and maintenance requests.

· Contribute to and participate proactively in knowledge sharing sessions

· Collate team performance data for reporting purposes as and when requested by Process and Team Lead.

· Conduct peer reviews and refresher training.

· Calls related to password resets, SQL query Issues, Spool space for database and user id, under access provisioning, release of stuck scripts and HW/SW issues.

· Strongly follow up with users via Microsoft Office communicator, Email & call and if user needs access urgently on Production Environment, Business Environment and Testing Environment for any change and implementation in service now then we provide to the user id as soon as possible.

· We have support to onshore team via Email or phone & Webex application.

· resolved incident closed in Service Now Ticketing tool.

· To provide the training slot to new user which new user are join in the Lloyds Banking Group.

· Pulling the weekly reports by Compass Reporting tool like as Leaver, Movers, Multiple id and share with Client.

· We have provided the SQL query and spool space to user for database and role access.

· We have check user’s access in SQL Teradata and Mainframe application.

• Identified issues, analyzed information and provided solutions to problems.
• Proven ability to learn quickly and adapt to new situations.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Developed strong communication and organizational skills through working on group projects.
• Strengthened communication skills through regular interactions with others.

i) We use the Aspect and Altitude Application

ii) It’s Naaptol Online shopping portal.

iii) Book the order along with upselling the product to customer.

iv)We book the new order of customers.

v)Handle query, complaints and raise SR’s of customers.

vi) Guide to customer for online shopping process

vii)new order book & tracking to the orders

viii)COD orders booked of the Publication, Broadcast & Web call.

ix)To guide the trouble shooting step on call.