Manpreet Singh

PM for Customer and Seller Support. Developed and drove product roadmap aligning long-term vision with short-term goals, launching multiple features

• Led multiple CS initiatives, integrating critical internal tools and streamlining complex refund and return processes, resulting in increase of customer satisfaction (C-SAT) score by 30% and reduced ticket resolution SLAs by 3 days

• Identified and rectified redundancies & leakages in concession refunds, saving INR 6mn annually

• Achieved 20% reduction in ticket inquiries by optimizing help pages through in depth data analysis of customer inquiries and top contact drivers

• Successfully led the CS integration of Zivame and NetMeds with JioMart. This involved integrating existing CS systems, creating routing logics, mapping resolver groups, escalation process and overlooking operation migration

Worked on the strategic GTM plan for company's new Hyperlocal business launch in Bangalore, including pin-code mapping, commission negotiations, manpower planning, and competitor analysis, with a focus on Amazon Local Shops

• Led pilot launch in Bangalore, onboarding high-value sellers who contributed to 70% of the GMV (Gross Merchandise Value)
• Managed a team of 2 Category Leads and 10 Sales Executives, responsible for acquisition of top brands' outlets in Bangalore, exceeding category targets by 20%
• Authored business requirements for seller app, championed the seller journey, and served as the primary liaison for ongoing product improvements.

One of PepsiCo's largest bottlers, having multinational presence. Owning PepsiCo's entire beverages portfolio

• Led a team of 6 sales executives responsible for managing various sales channels, overseeing sales, brand initiatives, inventory management, and merchandising
• Achieved 78% YOY growth through strategic marketing initiatives, secured a 21% market share increase in Mango-based drinks (MBD) by executing Slice brand promotions across major retail chains
• Achieved substantial business growth across channels, including 105% in DMart (Hypermarket), 5x increase in Aadhar (Hypermarket & B2B) and 30% in on-premises Channel

Managed the Home Entertainment and Appliances businesses, overseeing a team of 20 and a business of INR 100Cr

• Achieved remarkable growth, doubling the strategic and premium brand business, contributing to an overall 12% growth in H1'18
• Expanded distribution reach by 30%, achieving coverage of 90% of the target universe
• Twice awarded for exceeding KPIs by 50% on a monthly basis, showcasing consistent performance.