Manpreet Singh
F&B Operations Manager
Rajkot,GJ
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
3
3
Languages
Work History
Restaurant, Banquet & Cafe Operations Manager
SARAZA
11.2023 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
General Manager
The Asian Tuk Tuk
06.2018 - 03.2020
- Company Overview: Pan Asian Cuisine Kitchen & Bar, a unit of SKF Corporate Services Private Limited.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Formulated policies and procedures to streamline operations.
- Developed and implemented strategies to increase sales and profitability.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Improved operational efficiency by streamlining workflow processes and adopting cutting-edge technology.
Restaurant Operations Manager
Kopper Kadai
12.2015 - 04.2018
- Company Overview: North Indian Cuisine Restaurant.
- Increased profit by streamlining operations.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Implemented quality control systems to boost overall product consistency and reliability.
- Trained and guided team members to maintain high productivity and performance metrics.
Restaurant Manager
The Yellow Chilli
11.2014 - 11.2016
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Collaborated with kitchen staff to streamline order preparation processes, reducing wait times for customers.
Reservations & Cruise Coordinator
Xclusive Yachts
05.2013 - 08.2014
- Company Overview: Boat Charter LLC.
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Gathered and organized materials to support operations.
- Boosted team morale and productivity by organizing team-building activities and maintaining open-door policy for feedback and concerns.
- Coordinated logistics for large-scale events, significantly reducing setup times and eliminating scheduling conflicts.
Restaurant & Catering Supervisor
Senora Foods LLC
06.2011 - 04.2013
- Coordinating the entire operation of the restaurant during scheduled shifts.
- Communicated with customers to review catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted.
- Managing staff and preparing shift schedules as per requirement.
- Fostered strong relationships with clients through clear communication about their needs and expectations during the planning process.
- Collaborated closely with clients to develop exciting catering menus for memorable events.
- Maintained extensive calendar of events and attended necessary event meetings and conference calls.
- Developed customized menus based on client preferences, dietary restrictions, and budget considerations.
- Oversaw financial aspects of catering operations including budgeting, cost control measures, invoicing, and expense tracking to maximize profitability.
- Maintaining a high standard of quality control, hygiene, and health and safety.
- Supervised catering staff at all functions, instructing employees to restock items quickly and to promote exemplary service to guests.
- Negotiated contracts with suppliers to secure the best pricing for ingredients and materials needed for successful events.
- Increased repeat business with excellent customer service, addressing client concerns promptly and professionally.
Team Member
Pizza Hut
10.2008 - 06.2011
- Company Overview: Devyani International Ltd.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Developed strong cooperative relationships with coworkers and managers.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Maintained productive, efficient approach to all tasks.
Server (Under Training)
Jaypee Residency Hotel
01.2008 - 12.2008
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Education
Bachelor of Commerce - Commerce
DAV PG College (Hemvati Nandan Bahuguna Garhwal University )
Dehradun, India01.2011
Diploma in Hospitality & Aviation - Aviation Service, Hospitality And Travel & Tourism Management
AHA (Air Hostess Academy Pvt. Ltd.)
Dehradun, India 04.2001 -
Intermediate Certificate - Commerce
MM Inter Collage
Nagina, India 04.2001 -
High School Diploma - Arts
Shri Fakir Chand Araya Inter Collage
Bijnor, India01.2005
Skills
Operations management
Problem-solving
Customer service
Performance monitoring
Staff management
MS office
Team leadership
Decision-making
Planning and implementation
Customer retention
Accomplishments
- Received ‘Best Employee of the Month’
- Achieved best Sales Track Record of the outlet and awarded by Area Manager
- Selected for Area Coach Award and best Employee of the Year
- Appreciation letter from the Catering Operations Manager for dedicated Hard-work
- Many appreciation letters from clients and customers for excellent service and good coordination during the events
Interests
Listening to music
Celebrating parties with friends
Cricket
Personal Information
- Date of Birth: May 2, 1988
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Training
- First aid Certificate
- Certified in Food Hygiene Training for level-2 provided by Freshly Frozen Foods L.L.C
- Completed (PIC) Personal In Charge training by Dubai Municipality for food establishment
Timeline
Restaurant, Banquet & Cafe Operations Manager
SARAZA
11.2023 - Current
General Manager
The Asian Tuk Tuk
06.2018 - 03.2020
Restaurant Operations Manager
Kopper Kadai
12.2015 - 04.2018
Restaurant Manager
The Yellow Chilli
11.2014 - 11.2016
Reservations & Cruise Coordinator
Xclusive Yachts
05.2013 - 08.2014
Restaurant & Catering Supervisor
Senora Foods LLC
06.2011 - 04.2013
Team Member
Pizza Hut
10.2008 - 06.2011
Server (Under Training)
Jaypee Residency Hotel
01.2008 - 12.2008
Diploma in Hospitality & Aviation - Aviation Service, Hospitality And Travel & Tourism Management
AHA (Air Hostess Academy Pvt. Ltd.)
04.2001 -
Intermediate Certificate - Commerce
MM Inter Collage
04.2001 -
Bachelor of Commerce - Commerce
DAV PG College (Hemvati Nandan Bahuguna Garhwal University )
High School Diploma - Arts
Shri Fakir Chand Araya Inter Collage