Manpreet Singh Saggu
Jalandhar
Summary
Experienced HR Manager with a solid track record at Sarovar Portico, specializing in Training and Development while enhancing Employee Engagement. Achieved a 30% increase in operational efficiency through the effective use of HRMIS and cloud computing solutions. Recognized for exceptional leadership and strategic talent management skills, consistently upholding high standards of guest service and team motivation.
Overview
11
11
years of professional experience
Work History
Sarovar Portico
Jalandhar
07.2024 - Current
- Engaged in daily morning meetings.
- Implementing procedures according to organizational guidelines.
- Facilitating onboarding programs and professional growth for new hires.
- Facilitating learning initiatives informed by TNA.
- Offering guidance and support to employees as necessary.
- Assessing and communicating employee strengths and areas for improvement.
- Arranged employee duty rosters.
- Implementing strict adherence to health and security standards.
- Implementing disciplinary actions when needed.
- Maintaining high employee engagement aligned with company goals.
- Handling assigned tasks from the general manager effectively.
- Delivered a guest lecture to students on navigating careers in hospitality.
HR & Training Manager
Best Western Plus
Jalandhar
01.2022 - 06.2024
- Monitored changes in regulations related to human resources and provided necessary updates to staff members accordingly.
- Organized trainings, seminars and workshops as needed.
- Assisted in the development of competency models for job roles.
- Evaluated effectiveness of existing training methods and proposed new strategies for improvement.
- Tracked progress of trainees through completion of course objectives.
- Scheduled meetings with department managers to discuss individual employee development plans.
- Conducted background checks and reference checks of prospective employees.
- Organized team building activities to foster collaboration among staff members.
- Maintained employee records in accordance with company policy and applicable legal requirements.
- Identified, screened and interviewed potential employees.
- Delivered a guest lecture to students on "Enhancing skill development and employability."
Assistant Manager Training
Zone by The Park
Jammu
12.2019 - 02.2024
- Identified training needs among employees; organized training sessions accordingly in order to increase effectiveness.
- Analyzed each department's training needs and developed new training programs based upon data collected.
- Managed budgeting process for training programs within the organization.
- Analyzed data to evaluate effectiveness of current training program offerings.
- Maintained records of employee participation in all training activities.
- Organized and coordinated training sessions for new employees.
- Developed training materials, including manuals, guides and handouts.
- Provided coaching and mentorship programs for staff members.
Assistant Training Manager
Fortune Avenue
Jalandhar
10.2020 - 01.2022
- Company Overview: A member of ITC Hotels.
- Developed and implemented training programs to improve employee performance.
- Prepared reports on training activities, such as cost analysis or results achieved.
- Served as an advocate for employees' professional growth opportunities within the organization.
- Created and maintained a database of all training material.
- Prepared reports summarizing recruitment activities, turnover rates, absenteeism trends.
- Conducted the recruitment process for new hires, including job postings, interviews, and background checks, as per Fortune Standards.
- Assisted with payroll processing activities including running payroll reports and entering employee timecards into the system.
- I also completed the induction program conducted by the Fortune Corporate team and scored 82.1%.
- Participated in the online training on COVID-19 guidelines for food handlers.
Assistant Professor
Lovely Professional University
Phagwara
06.2017 - 12.2019
- Assisted in developing departmental policies, procedures, and activities related to educational programs.
- Edited course materials such as syllabi or lecture notes prior to their distribution.
- Advised students on their academic plans, career paths, and personal goals.
- Conducted research projects, wrote manuscripts, and presented findings at professional conferences.
- Developed and implemented innovative teaching methods that enhanced student engagement and learning outcomes.
- Advocated for students through participation in committees focused on faculty-student interactions.
- Attended meetings with administrators, deans, and other key stakeholders regarding curricular matters.
- Collaborated with colleagues on curriculum development initiatives to ensure academic excellence.
- Created assessment tools for evaluating student performance in coursework.
- Evaluated student progress, graded assignments and provided students with feedback.
Front Office Supervisor
ITC Mughal
Agra
02.2017 - 07.2017
- Managed inventory levels of supplies, equipment, and services used by the front office team.
- Responded promptly to inquiries from guests or potential customers via phone or email.
- Resolved customer complaints in a timely manner.
- Conducted regular meetings with front office staff members to discuss any issues they may have encountered during their shift hours or when dealing with guests directly at check-in and check-out counters .
- Prepared reports on occupancy rates, revenue targets, and other performance metrics.
- Ensured proper customer service standards were met.
- Adhered to safety regulations at all times while on duty in the lobby area or elsewhere in the hotel premises.
- Monitored guest check-in and check-out procedures.
- Examined all invoices for accuracy before submitting them for payment processing.
- Maintained accurate records of all transactions.
- Scheduled staff shifts and assigned duties as needed.
- Supervised front office staff, including hiring and training new employees.
Guest Service Officer
Hyatt Raipur
Raipur
03.2015 - 02.2017
- Greeted and welcomed guests upon arrival.
- Processed payments from guests in a timely manner.
- Monitored inventory levels of office supplies and placed orders when necessary.
- Assisted with filing paperwork both electronically and manually.
- Responded to guests' inquiries via telephone or email in a professional manner.
- Attended training sessions to stay updated on new policies and procedures.
- Provided administrative support to front office team members.
- Managed front desk operations during shifts worked.
- I took the initiative to resolve guests' complaints quickly and efficiently.
- Performed light housekeeping duties around the office area such as tidying up reception area and restocking supplies.
- Updated customer contact information in database systems.
- Coordinated travel arrangements, including booking transportation, lodging, and event reservations.
Tr. Guest Service Associate
Park Plaza
Ludhiana
01.2014 - 09.2014
- Assisted guests with luggage storage or retrieval needs.
- Greeted guests upon arrival and checked them in to their accommodations.
- Maintained a neat, clean and organized front desk area at all times.
- Coordinated with housekeeping staff regarding room status changes throughout the day.
- Provided guests with information about local attractions, restaurants, and transportation options.
- Created reports on occupancy levels, sales figures, and guest feedback.
- Handled check-outs for departing guests by providing accurate billing statements and collecting payment when necessary.
- Processed payments for guest stays and other services rendered.
- Answered incoming calls from potential guests to answer questions about hotel amenities, rates, and availability.
Education
B. Sc - Hotel Management
Lovely Professional University
01.2013
HSC -
Jharkhand Board
01.2009
SSC -
Jharkhand Board
01.2007
Skills
- Salary Processing
- Training and Development
- Appraisals & Increments
- HRMIS
- Benefits Administration
- Supporting Diversity
- Hotel native computer information systems
- Database management
- MS Office tools (Word, Excel, PowerPoint, Outlook, OneNote)
- Recruitment and staffing
- Health benefits
- Employee engagement
- Staffing and recruitment
- Payroll processing
- Guiding and mentoring
Affiliations
- Guest of honor in Lovely Professional University.
- Provided guest lecture to the students of Lovely Professional University.
- Guest of Honor in Innocent Hearts Group of Institutions.
Accomplishments
- Certificate of Appreciation for Indian Science Congress Association held in Lovely Professional University 2019 for Food and Catering Service to Noble Laureates and delegates
- 2nd position in Debate Competition in Inter Department & Certificate of participation in the same 2011
- Certificate of participation in Best Front Office Executive in Inter Department 2011
- Certificate of participation in Inter Class Best Housekeeping Executive. 2011
- Certificate of participation in Banarsidas Chandilal Institute of Hotel Management & Catering Technology. 2012
- 2nd Position Certificate in Surprise Bakery Competition 2013
- C.R. (Class Representative) of my Class 2010-2013
Timeline
Sarovar Portico
07.2024 - Current
HR & Training Manager
Best Western Plus
01.2022 - 06.2024
Assistant Training Manager
Fortune Avenue
10.2020 - 01.2022
Assistant Manager Training
Zone by The Park
12.2019 - 02.2024
Assistant Professor
Lovely Professional University
06.2017 - 12.2019
Front Office Supervisor
ITC Mughal
02.2017 - 07.2017
Guest Service Officer
Hyatt Raipur
03.2015 - 02.2017
Tr. Guest Service Associate
Park Plaza
01.2014 - 09.2014
B. Sc - Hotel Management
Lovely Professional University
HSC -
Jharkhand Board
SSC -
Jharkhand Board
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