Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Manpreet Singh Adan

Head of Operations

Summary

Results-oriented Operations and Quality Management expert with 14+ years of experience in the B2B Lead Generation industry. Proficient in campaign tracking, delivery planning, database management, and process improvement. Drives operational efficiency, ensures quality assurance, and achieves sales growth while fostering collaborative environments and surpassing targets. Certified in Six Sigma (Green Belt & Yellow Belt) with strong negotiation and risk management skills. Dedicated business professional who consistently meets company goals through organized practices. Thrives under pressure and adapts to new situations and challenges to enhance the organizational brand.

Overview

16
16
years of professional experience
3
3
Certifications

Work History

Director of Operations

UnboundB2B
06.2023 - Current
  • Spearheaded lead generation campaign planning and quality assurance to ensure client satisfaction.
  • Created and monitored improvement plans and control strategies with sales teams.
  • Implement campaign tracking tools to monitor performance metrics and optimize lead lifecycle management.
  • Championed process enhancements and maintained comprehensive SOPs for efficient workflows.

Senior Quality Assurance Manager

UnboundB2B
08.2021 - 06.2023
  • Led audits, identified risks, and developed mitigation strategies for quality assurance in campaigns.
  • Identified risks and executed corrective actions, improving campaign outcomes by 30%.
  • Established training programs for teams to align with evolving market needs.

Head of Quality Assurance

XDBS Corporation
07.2018 - 08.2021
  • Oversaw 130+ QA professionals across multiple locations.
  • Designed and executed dynamic processes tailored to client-specific lead generation needs.
  • Reduced critical escalations by 25% through proactive risk management and process refinements.

Head of Operations & Quality Assurance

BizMartech – Demand Spot
01.2018 - 12.2018

Head of Quality Assurance

AM Infoweb
01.2017 - 12.2018

Managing Consultant, Quality Assurance

Salesify, Inc.
01.2014 - 12.2017

Team Leader – Quality Assurance

Ceylon Infotech Pvt. Ltd
01.2013 - 12.2014

Senior Quality Executive

Tata Business Support Services
01.2011 - 12.2012

Senior Process Specialist

Ventura
01.2009 - 12.2011

Skills

  • Campaign Tracking & Delivery Planning

  • Database Management & Lifecycle Optimization

  • Process Improvement & Change Management

  • Quality Assurance & Risk Management

  • Sales Effectiveness & Team Training

  • Six Sigma Methodologies (Yellow Belt, Green Belt Certified)

Certification

Six Sigma Green Belt

Timeline

Director of Operations

UnboundB2B
06.2023 - Current

Senior Quality Assurance Manager

UnboundB2B
08.2021 - 06.2023

Head of Quality Assurance

XDBS Corporation
07.2018 - 08.2021

Head of Operations & Quality Assurance

BizMartech – Demand Spot
01.2018 - 12.2018

Head of Quality Assurance

AM Infoweb
01.2017 - 12.2018

Managing Consultant, Quality Assurance

Salesify, Inc.
01.2014 - 12.2017

Team Leader – Quality Assurance

Ceylon Infotech Pvt. Ltd
01.2013 - 12.2014

Senior Quality Executive

Tata Business Support Services
01.2011 - 12.2012

Senior Process Specialist

Ventura
01.2009 - 12.2011
Manpreet Singh AdanHead of Operations