Manpreet Singh Rana
Assistant manager quality
New Delhi
Summary
Precise Quality Assurance Manager proficient in all QA operations, policies and procedures. Experience hiring and developing individual team members. Committed to thoroughly assessing quality and processes to achieve excellent results and customer satisfaction. Hardworking Quality Assurance Manager with extensive knowledge of Quality inspections to multitask effectively. Skilled at managing long-term quality goals and day-to-day organization. Successful at forecasting market trends and financial needs.
Overview
10
10
years of professional experience
Work History
Quality Assistant Manager
Galactic Client Services
06.2023 - Current
- Reduced defect rates with thorough root cause analysis and subsequent corrective actions.
- Collaborated with production team to identify areas of improvement, resulting in enhanced process capabilities and reduced rejections.
- Managed internal audit schedule to maintain ISO certification requirements while addressing identified non-conformances effectively.
- Established key performance indicators for the Quality department, enabling data-driven decision-making and goalsetting.
- Conducted comprehensive audits on suppliers, ensuring adherence to company standards and fostering strong partnerships.
- Delivered training programs for staff on quality principles, improving knowledge base and cultivating a culture of excellence.
- Mentored junior members of the Quality team providing guidance on best practices related to inspection, documentation and reporting.
- Improved customer satisfaction scores through timely resolution of product-related issues and effective communication.
- Implemented new quality assurance and customer service standards.
- Reported production malfunctions to managers and production supervisors.
- Recorded, analyzed, and distributed statistical information.
- Performed root cause analysis to identify and resolve quality issues and defects.
- Established and tracked quality department goals and objectives.
Quality Assistant Manager
VEV Travels
03.2021 - 05.2023
- Established key performance indicators for the Quality department, enabling data-driven decision-making and goal setting.
- Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
- Applied coaching techniques and tools to support managers and team members in improving performance.
- Determined quality department standards, practices, and procedures.
- Conducted risk assessments to identify and mitigate potential quality issues.
- Created and maintained quality management systems to align with industry standards.
- Investigated customer complaints and performed corrective actions to resolve quality issues.
- Collaborated with cross-functional teams to develop and implement process and system improvements.
Sales Consultant Representative
Onkar Infotech
04.2019 - 01.2021
- Enhanced customer satisfaction by providing personalized product recommendations based on their needs and preferences.
- Mentored junior sales representatives, sharing best practices and providing guidance for professional growth.
- Collaborated with team members to achieve monthly and quarterly sales targets consistently.
- Adapted communication styles and approaches based on varying client personalities, ensuring a comfortable rapport that facilitated successful negotiations.
- Increased sales revenue by implementing effective sales strategies and building strong client relationships.
Customer Service Representative
Convergys
12.2014 - 12.2018
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Bachelor of Science - Bachelor of Commerce (BCom)
Arni University
Himachal Pradesh 04.2001 -
Commerce // 12th
Guru Harkishan Public School
New Delhi, India 04.2001 -
Skills
- External Audits
- Quality Management Systems
- Validation Protocols
- Process Mapping
- Internal Audits
- Document Control
- Quality Standards
- Quality Tools
- Quality Metrics
- Quality Planning
- Operational Excellence
- Process Validation
Timeline
Quality Assistant Manager
Galactic Client Services
06.2023 - Current
Quality Assistant Manager
VEV Travels
03.2021 - 05.2023
Sales Consultant Representative
Onkar Infotech
04.2019 - 01.2021
Customer Service Representative
Convergys
12.2014 - 12.2018
Bachelor of Science - Bachelor of Commerce (BCom)
Arni University
04.2001 -
Commerce // 12th
Guru Harkishan Public School
04.2001 -
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