MANPRIT SINGH ARORA

• Managed testing and test data requirements for 50+ members onshore and offshore teams
• Successfully applied test strategy and procedures across 8+ projects, ensuring timely delivery
• Administered functional and automation initiative across 8 applications
• Developed standardized testing processes across projects, resulting in a 25% increase in project output
• Created and administered performance metrics for QA team, increased bug detection rate by 20%
• Devised end-to-end testing process, including creating test plans, test cases, and validating results, leading to a 30% increase in overall product quality
• Defined testing scope for each product release by collaborating with DevOps and QA teams and implemented risk-based testing approach that reduced testing time by 30%
• Drove functional and automation initiatives across multiple applications, enhancing testing efficiency by 20%.
• Provided subject matter expertise, leading the creation, sign-off, and implementation of testing plans.
• Defined a regression test approach, collaborating with the team to create and maintain a comprehensive regression test pack.
• Worked with interfacing teams to publish test data requirements for bPaid testing environments.
• Coordinated test environment requirements for SIT, UAT, VPT, and training teams in bPaid
• Devised and implemented automation/performance test strategies, leading to a 20% reduction in testing time and a 15% increase in overall system reliability
• Maintained a minimum test coverage rate of 95% across System Integration Testing (SIT) and User Acceptance Testing (UAT), resulting in a 15% reduction in post-release defects
• Led project management efforts, prioritized tasks, allocated resources, and tracked key metrics; on-time and within budget delivery
• Exhibited a strong grasp of the software testing process, achieving a 100% accuracy rate in applying testing metrics, KPIs, and tools, resulting in a 20% improvement in testing efficiency
• Established and maintained traceability matrix using ALM and mapped test cases to requirements which increased test coverage by 20%

• Managed testing for yearly releases, reducing post-release defects by 15% through thorough planning and deployment.
  
• Enhanced testing efficiency by 20% through detailed preparation of Traceability matrix and Test cases aligned with requirements.
• Analyzed Business and Testing Requirements, aligning the Test Strategy to minimize deviations and achieve a 25% increase in testing effectiveness.
• Provided real-time insights through tracking and reporting on testing activities, resulting in a 30% reduction in post-release defects.
• Achieved a 15% reduction in testing cycle time for Major and Minor releases through efficient Test Strategy and Plan preparation.
• Enhanced transparency and decision-making with a 25% improvement in overall testing effectiveness by tracking and reporting testing activities.
• Streamlined UAT processes, reducing cycle time by 20% and ensuring accurate Exit reports for Major and Minor releases.
• Improved project efficiency by 25% through timely review and feedback on reports, ensuring comprehensive testing coverage for end-to-end requirements across SIT and UAT projects

Recruited to direct complex software development project for the Payment’s domain, reporting to the Project Director and responsible for overall progress of the project.

• Administered payments domain project with SoW of US$ 5 Million by directing project management activities
• Implemented plans for optimizing delivery processes, resulting in a 20% reduction in project completion time and alignment with organizational objectives.
• Managed both short and long-term compromises, addressing the needs of all parties and resulting in a 20% rise in stakeholder satisfaction
• Managed programs effectively, achieving a 25% reduction in project cycle time and successful collaboration with multiple scrum teams
• Implemented data-driven governance metrics, resulting in a 20% increase in the accuracy of project forecasts
• Spearheaded project transition from waterfall to agile methodology resulting in a 20% productivity improvement
• Integrated E2E testing activities of near partner and downstream testing requirements into project sprint and release timelines resulting in complete coverage of testing requirements as per product owners
• Streamlined ad-hoc testing request for project by involving upstream/downstream partners in PI planning session for releases thus eliminating impact on planned testing by 80%
• Consolidated end-to-end delivery among 6-8 near partner and downstream systems and cut down communication delays by 50%
• Incorporated performance and volume testing requirements with project's release timelines, resulting in 20% reduction in testing cycle time
• Integrated testing requirements of MPGS, VISA and Fiserv payment gateways with major and minor release of project resulting in Zero slippage in testing timelines
• Collaborated with product owner to prioritize backlog items based on business value, leading to a 15% improvement in on-time delivery of project milestones
• Utilized Jira and Confluence to track project progress, resulting in a 10% improvement in project efficiency

Reporting to the Sr. Project Manager and oversaw 8+ projects and responsible for the overall progress for the projects across geographies

• Created SOWs and RFP with coordination with legal team for 6-8 new projects
• Managed PoC’s for UAT testing projects to be automated, achieving a 30% increase in successful implementation and efficiency gains
• Implemented Agile practices, resulting in reduction in project timelines and enhanced cross-functional collaboration
• Executed programs, achieving a 15% improvement in project efficiency, and ensuring on-time delivery of business outcomes.
• Improved environment readiness by coordination across teams, leading to a 25% drop in project delays
• Implemented metrics-driven processes to ensure a 20% increase in the overall quality of deliverables
• Streamlined communication channels between cross-functional teams to ensure seamless compliance, resulting in 30% reduction in compliance-related issues
• Developed and administered performance metrics for QA team, increased bug detection rate by 20%
• Directed end-to-end testing process, including creating test plans, executing test cases, and validating results, leading to a 30% increase in overall product quality
• Coordinated with Data Migration team for Merchant data and transaction data requirements for 5+ applications
• Managed and planned knowledge transfer sessions for project migration, ensuring a smooth transition and a 95% knowledge retention rate

• Process Migration and training of a Mortgage banking process for one of the biggest banks in the UK
• Created and led work-related training and development programs to help employees enhance their skills and the company's performance

• Process Migration for a UK Retail brand and managed the Training and Development needs for the project by creating and leading work-related training and development programs to help employees enhance their skills
• Analyzed and assessed organizational training requirements and effectiveness
• Trained 10+ training batches of 20+ new recruits and helped setup the offshore Customer Service operations

• Trained new recruits on coherent business communication pertaining to intercultural Telephone Conversation using Phone Dynamics, which included Listening skills and Vocal delivery to help improve their performance.
• Designed training material for the different Skill Gap and Skill Enhancement programs based on the Training Need Analysis of the operations team

• Managed a team of 10 associates for XML tagging and editing of Electronic literature and database management using FTP