Manshi Sehrawat

Guest Service Officer

Grand Hyatt

09.2022 - Current

Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
Collaborated with housekeeping staff to ensure timely room availability and cleanliness.
Maintained detailed records of guest reservations, preferences, and special requests to personalize their stay.
Provided accurate information on hotel amenities, local attractions, and transportation options for guests'' convenience.
Handled guest complaints with professionalism, working to find satisfactory resolutions in a timely manner.
Improved interdepartmental communication through regular meetings discussing guest feedback and areas for improvement.
Built strong relationships with repeat guests, recognizing their preferences and anticipating their needs upon arrival.
Developed rapport with corporate clients through consistent professional interactions while accommodating their unique needs.
Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Answered hotel phones with professionalism and directed calls appropriately.
Resolved guest complaints and discrepancies in prompt and courteous manner.
Responded to guest inquiries, complaints and special requests to increase guest satisfaction.
Welcomed guests on arrival, displaying professional and friendly approach.
Assisted guests with luggage and provided directions to rooms to enhance customer service.
Developed and maintained positive relationships with guests for satisfaction.
Trained new staff members in customer service techniques and hotel operations.
Introduced customers to hotel amenities with pleasant and helpful demeanor.