Manshi Sehrawat
New Delhi
Summary
Dynamic Engagement Associate with a proven track record at The Executive Centre, excelling in customer service orientation and inventory management. Demonstrated adaptability and a collaborative spirit, enhancing team efficiency and client satisfaction. Skilled in addressing discrepancies, streamlining inventory processes, and boosting sales through exceptional service. Achieved notable improvements in inventory accuracy and customer engagement.
Overview
2
2
years of professional experience
Work History
Engagement Associate
The Executive Centre
Gurugram
02.2024 - Current
- Reported any discrepancies or errors in pricing or inventory levels to management.
- Processed shipments received from vendors according to established protocols.
- I have placed orders for additional stock when necessary to ensure an adequate supply of merchandise.
- Conducted inventory checks to ensure the accuracy of shelf stock.
- Provided customer service support for inquiries and complaints.
- Performed cash register functions accurately and efficiently.
- Handled incoming calls from customers regarding any inquiries.
- Greeted customers to determine wants or needs.
- Selling the meeting rooms to the clients via on-call or in person.
Guest Service Officer
Grand Hyatt
Gurugram
09.2022 - 02.2024
- Greeted guests, and assisted with check-in and check-out procedures.
- Monitored guest satisfaction levels by responding to inquiries, resolving complaints, and addressing concerns promptly.
- Maintained an accurate record of all guest accounts using the computerized system.
- Ensured proper handling of cash drawer during shift operations.
- Managed incoming calls from both internal and external customers courteously and professionally.
- Addressed customer service issues in an efficient and timely manner while adhering to company policies.
- Provided information about local attractions and points of interest upon request from guests.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Invited guests to join loyalty programs and special promotions to stay connected.
- Greeted walk-in and phone guests, determining interests and needs.
- Assisted guests at check-in, providing information on various services within hotel.
Education
Bachelor of Arts -
School of Open Learning
New Delhi03-2022
Air Hostess: Reservations And Ticketing With Amadeus - Cabin Crew
Frankfinn Institute of Air Hostess Training
New Delhi05-2019
High School - Commerce
Jinvani Bharti Public School
New Delhi03-2018
Intermediate -
Gyan Deep Vidya Mandir Public School
New Delhi03-2015
Skills
- Attention to detail
- Product knowledge
- Collaborative teamwork
- Courteous and professional
- Customer service orientation
- Record and file management
- Public relations
- Inventory management
- Adaptability and flexibility
- Team collaboration
- Vendor management
- Multitasking capabilities
Accomplishments
· Received Certificate of Appreciation with the #ArtistByBirth-April 2023.
· Received HyStar Diamond Certificate in the month of April'23.
· Received HyStar Diamond Certificate in the month of May'23.
· Received HyStar Platinum Certificate in the Month of November'23.
· Received Certificate of Appreciation in the month of December'23.
· Appreciated and received Signed Cook Book from Chef Gary Mehigan .
Timeline
Engagement Associate
The Executive Centre
02.2024 - Current
Guest Service Officer
Grand Hyatt
09.2022 - 02.2024
Bachelor of Arts -
School of Open Learning
Air Hostess: Reservations And Ticketing With Amadeus - Cabin Crew
Frankfinn Institute of Air Hostess Training
High School - Commerce
Jinvani Bharti Public School
Intermediate -
Gyan Deep Vidya Mandir Public School
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