Manshi Sharma
Senior Insurance Associate
Summary
Senior Insurance Associate with expertise in structured settlement administration, policy servicing, and document validation. Manages payment setups, modifications, and reissuance requests while maintaining TAT, AHT, and quality benchmarks in high-volume workflows. Strengthens process control through detailed checks, discrepancy resolution, and workflow improvements.
Overview
3
3
years of professional experience
Work History
Senior Insurance Associate
MetLife
09.2025 - 08.2026
- Process: Structured Settlement Administration
- Key Responsibilities:
- Manage end-to-end structured settlement administration processes, ensuring accurate handling of annuity-related documentation, payment schedules, and policy servicing.
- Review and validate legal and financial documents related to structured settlements to ensure compliance with regulatory and company standards.
- Process payment setups, modifications, and reissuance requests, ensuring timely and error-free execution.
- Coordinate with internal teams and stakeholders to resolve discrepancies and ensure smooth workflow continuity.
- Monitor and maintain Turnaround Time (TAT) and Average Handling Time (AHT) targets while handling high-volume cases.
- Perform detailed data validation and quality checks, reducing errors and improving overall process efficiency.
- Handle multiple case types within structured settlement operations, demonstrating adaptability and process knowledge.
- Contribute to process improvements by identifying gaps and suggesting enhancements to improve accuracy and productivity.
- Consistently maintained high accuracy levels while managing complex settlement cases.
- Recognized for strong attention to detail and ability to handle multiple workflows efficiently.
- Improved processing efficiency through better tracking and validation practices.
Analyst – Workers’ Compensation Lifecycle & Operations
Xceedance Consulting Pvt. Ltd., Gurgaon
07.2024 - 08.2025
- Part of the Worker’s Compensation Insurance Team responsible for handling claims related to employee occupational injuries and workplace accidents ensuring timely and accurate documentation of cases.
- Streamlined the processing and indexing of medical and legal documents by accurately identifying and organizing claimant information to support seamless, automated workflows.
- Performed routine quality assurance checks on automated operations to ensure compliance with organizational standards, and reduce error rates.
- Conducted in-depth research to retrieve and validate critical claimant data, ensuring high standards of accuracy, compliance, and integrity in document handling.
- Gained comprehensive expertise in claim processes, significantly enhancing documentation practices and overall workflow efficiencies.
- Leveraged advanced tools (OnBase, Excel) to prepare daily/ weekly reports, track claim status and present actionable insights for management decision making.
- Took the initiative to prepare and manage detailed reports in the absence of senior team members, ensuring uninterrupted workflow and data accuracy.
- Implemented process improvements for better workflow management and increased productivity.
- Mentored junior analysts, fostering professional development and enhancing team capabilities.
Operations Executive
OKBIMA.COM
06.2023 - 04.2024
- Key Responsibilities:
- Managed end-to-end insurance operations, including customer onboarding, documentation, and policy issuance.
- Generated policy/application numbers and handled payment processing workflows.
- Coordinated with underwriting teams to support policy approvals and risk evaluation.
- Managed endorsements and mid-term policy changes, ensuring accuracy and compliance.
- Maintained strong customer communication and ensured smooth processing of insurance cases.
Education
Bachelor of Arts (B.A.) -
Swami Vivekanand Subharti University
06-2021
Skills
OnBase
Microsoft Office Suite
Dashboards
KPI tracking
Trend analysis
Data validation
Document management systems
Operational reporting
Client reporting
Quality assurance
Timeline
Senior Insurance Associate
MetLife
09.2025 - 08.2026
Analyst – Workers’ Compensation Lifecycle & Operations
Xceedance Consulting Pvt. Ltd., Gurgaon
07.2024 - 08.2025
Operations Executive
OKBIMA.COM
06.2023 - 04.2024
Bachelor of Arts (B.A.) -
Swami Vivekanand Subharti University