Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Attentive Back Office Executive with proven success supporting busy business leaders in day-to-day activities. Detail-oriented with excellent communication, coordination, planning and organization skills to promote seamless operations. Maintaining confidentiality in public affairs and documentation to deliver privacy and security.
Results-driven Senior Training Coordinator known for high productivity and efficient task completion. Possess specialized skills in curriculum development, adult learning principles, and educational technology integration. Excel in communication, leadership, and organizational abilities, ensuring effective training program delivery and participant engagement.
Dedicated training coordinator familiar with supporting training operations and facilitating communication between participants and instructors. Knowledgeable about identifying needs and mapping out improvement plans. Bringing several years of experience in instruction and program development.
1. Provided support/help for onboarding the new online trainers. 2. Pre-work tracking and following up with participants to ensure. 3. Completeness of all necessary prerequisite activities. 4. Facilitate live online sessions, providing audio, video, and chat support. 5. Ensure adherence to the design and running of successful presentation/workshop. 6.Encourage full participation, promotes cooperation, cultivates shared Responsibility, and thus drive, synergy. 7.Communicate with faculty and customers in both written and spoken correspondence. 8.Ability to follow up and assist with course closure. 8.Maintain attendance records and feedback sheet, and provide feedback to the faculty. 9.Liaise with customer, Learning Advisors & Learning Excellence for any changes/updates in the training event/program. 10.Actively engaged in recording and editing of the presentation. 11.Ensure smooth running of events as per the Program / Course Metadata in the Learning Management System. 12.Followed the workflow / communication process on the CRM and adherence of case management process. 13.Managed and Administer all activities end-to-end for assigned programs/task. 14.Identified potential areas for improvement in existing processes or procedures. 15.Participated in and attended meetings or seminars to obtain information for use in training programs. 16.Documented data related to attendance, results, evaluations.
Hindi (Fluent)
English (Fluent)