Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

MANSHI SINGH

Q-57 Type 3 Government Colony Near Bhavishya Medical Store Kc Road Faridabad Haryana

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Attentive Back Office Executive with proven success supporting busy business leaders in day-to-day activities. Detail-oriented with excellent communication, coordination, planning and organization skills to promote seamless operations. Maintaining confidentiality in public affairs and documentation to deliver privacy and security.

Results-driven Senior Training Coordinator known for high productivity and efficient task completion. Possess specialized skills in curriculum development, adult learning principles, and educational technology integration. Excel in communication, leadership, and organizational abilities, ensuring effective training program delivery and participant engagement.

Dedicated training coordinator familiar with supporting training operations and facilitating communication between participants and instructors. Knowledgeable about identifying needs and mapping out improvement plans. Bringing several years of experience in instruction and program development.

Overview

5
5
years of professional experience

Work History

Senior Training Coordinato ||

Niit
Gurugram
03.2023 - Current

1. Provided support/help for onboarding the new online trainers. 2. Pre-work tracking and following up with participants to ensure. 3. Completeness of all necessary prerequisite activities. 4. Facilitate live online sessions, providing audio, video, and chat support. 5. Ensure adherence to the design and running of successful presentation/workshop. 6.Encourage full participation, promotes cooperation, cultivates shared Responsibility, and thus drive, synergy. 7.Communicate with faculty and customers in both written and spoken correspondence. 8.Ability to follow up and assist with course closure. 8.Maintain attendance records and feedback sheet, and provide feedback to the faculty. 9.Liaise with customer, Learning Advisors & Learning Excellence for any changes/updates in the training event/program. 10.Actively engaged in recording and editing of the presentation. 11.Ensure smooth running of events as per the Program / Course Metadata in the Learning Management System. 12.Followed the workflow / communication process on the CRM and adherence of case management process. 13.Managed and Administer all activities end-to-end for assigned programs/task. 14.Identified potential areas for improvement in existing processes or procedures. 15.Participated in and attended meetings or seminars to obtain information for use in training programs. 16.Documented data related to attendance, results, evaluations.

Customer Service Representative

Concentrix Daksh Services India Pvt Ltd.
Gurgaon
10.2021 - 07.2022
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Upheld quality control policies and procedures to increase customer satisfaction.

Back Office Executive

Amertech Solution Private Limited
06.2019 - 12.2019
  • Managed inventory and listed it on computer
  • Customer emails reply and follow ups
  • Making inventory invoices.
  • Maintained filing systems to organize operations and administration records.

Education

BBA - Business Administration

JB Knowledge Park (Maharishi Dayanand University)
Faridabad, Haryana
11.2020

12th Class -

Kendra Vidyalaya Sanghatan (CBSE)
Faridabad, Haryana
05.2017

10th Class -

Kendra Vidyalaya Sanghatan (CBSE)
Gorakhpur, UP
05.2015

MBA - IT And Finance

Maharishi Dayanand University
Rohtak

Skills

  • COMPUTER KNOWLEDGE - Basic knowledge about computer applications which includes all the applications of MS Office
  • 6 months Tally professional course
  • Self-confident and never say die to approach
  • Working under pressure ably while ensuring Quality output
  • Quick learning abilities, self-motivated and Patience and hardworking nature
  • Discipline, Sincerely, Committed and hard working
  • Able to work independently, learn quickly, and adopt to various situations with information
  • Data Entry and Maintenance
  • Creative Problem Solving
  • Customer Service
  • Calm and Professional Under Pressure
  • Schedule Management
  • Verbal and written communication
  • Feedback Analysis
  • Employee Coaching
  • Performance Evaluation

Affiliations

Hindi (Fluent)

English (Fluent)

Languages

English
Advanced
C1
Hindi
Advanced
C1

Timeline

Senior Training Coordinato ||

Niit
03.2023 - Current

Customer Service Representative

Concentrix Daksh Services India Pvt Ltd.
10.2021 - 07.2022

Back Office Executive

Amertech Solution Private Limited
06.2019 - 12.2019

BBA - Business Administration

JB Knowledge Park (Maharishi Dayanand University)

12th Class -

Kendra Vidyalaya Sanghatan (CBSE)

10th Class -

Kendra Vidyalaya Sanghatan (CBSE)

MBA - IT And Finance

Maharishi Dayanand University
MANSHI SINGH