MANSI
Summary
Attentive and goal-focused brings successful approach to cultivating complex best practices to meet organizational and regulatory expectations. Detail-oriented focus on achieving expected outcomes. Enthusiastic hard worker with expertise in cultivating lucrative client relationships and implementing better processes and procedures.
Overview
2
2
years of professional experience
Work History
Consultant
Gabit
07.2024 - 05.2025
- Handled inbound customer queries with prompt resolutions and high satisfaction.
- Excelled in cross-selling wellness products aligned to client profiles and needs.
- Helped reduce response times while enhancing brand engagement.
- Built trust and rapport with a diverse clientele by tailoring communication to different personas.
Consultant
PlanetSpark
03.2023 - 07.2024
- Delivered high-quality support to parents and learners; maintained average satisfaction above 90%.
- Identified upselling opportunities; generated a 15× revenue multiple over 8 weeks through tailored recommendations.
- Recognized as the Top Performer for two months.
- Maintained strong turnaround times while managing service delivery expectations and client agreements.
- Collaborated with sales, tech, and content teams to convert customer feedback into improvements.
Education
B.Tech - Food Technology
Shoolini University
Solan, Himachal PradeshSkills
- Upselling & Cross-Selling Strategies
- Client Service Management
- Managing Client TATs & Delivery Expectations
- Customer Communication & Objection Handling
- Brand Engagement & Relationship Building
- Problem Solving & Real-Time Query Resolution
- Team Collaboration & Interdepartmental Coordination
- Global Client Interaction
Accomplishments
- National-level athlete with medals in state and district competitions (Gold & Bronze).
- Delivered highest weekly revenue through upselling at PlanetSpark.
- Maintained consistent client satisfaction and resolution scores across roles.
Timeline
Consultant
Gabit
07.2024 - 05.2025
Consultant
PlanetSpark
03.2023 - 07.2024
B.Tech - Food Technology
Shoolini University