Mansi Bajaj
linkedin.com/in/mansi-bajaj-303a521a5
Summary
Business Analyst with 7+ years of BFSI experience across market research, consumer insights and regulated BFSI environments, bringing strong expertise in problem definition, stakeholder management and structured requirement documentation. Experienced in translating business insights and operational workflows into clear functional requirements. Functional exposure to Guidewire PolicyCenter and ClaimCenter, with strengths in requirements elicitation, BRDs/FRDs, user stories, data mapping, UAT, and stakeholder management. Proven ability to support large-scale, compliance-driven initiatives in Agile consulting environments.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Senior Associate, BFSI & Insurance
Orion Innovation
Mumbai
09.2023 - Current
- Delivered 15+ BFSI consulting and research engagements supporting banking and insurance transformation programs.
- Translated 20+ business problem statements into structured requirements and executive-ready insights.
- Supported insurance and banking domain analyses including customer journeys, regulatory considerations, and operating model assessments.
- Validated and analyzed 10K+ data points to ensure accuracy of insights used by senior stakeholders.
- Contributed to 30+ executive presentations and dashboards for decision-making.
Business Analyst & Scrum Master, BFSI
Bank of Baroda
01.2018 - 07.2023
- Led 10+ BFSI digital initiatives including bancassurance and insurance integration programs, improving operational efficiency by ~30%.
- Gathered and documented requirements from 25+ stakeholders across banking, insurance, compliance, and IT teams.
- Authored 40+ BRDs, FRDs, user stories, and process flows aligned to Guidewire-driven policy and claims workflows.
- Supported integration with Guidewire PolicyCenter and ClaimCenter for policy issuance, endorsements, renewals, and claims tracking.
- Mapped KYC, customer, and payment data for 100K+ records between banking systems and Guidewire.
- Supported 6+ UAT cycles, reducing post-production defects by 25% and achieving 100% business sign-off.
- Facilitated Agile ceremonies for 5+ cross-functional teams while ensuring RBI and IRDA compliance.
Education
B.Tech - Electrical & Telecommunication Engineering
Chhattisgarh Swami Vivekananda Technical University
06.2011 - 07.2015
Skills
- Guidewire PolicyCenter
- Guidewire ClaimCenter
- JIRA
- Visio
- Drawio
- Excel
- PowerPoint
- Power BI
- ZoomInfo
- GlobalData
- PitchBook
- Agile/Scrum
- MoSCoW
- Business requirements
- Stakeholder engagement
- Regulatory compliance
- Process mapping
- Risk management
Certification
- Professional Scrum Master (PSM I)
- IIBA CBAP – Trained
Key Project
Bancassurance Platform Integration: Guidewire PolicyCenter & ClaimCenter
Defined 20+ functional requirements across policy lifecycle (quote, issuance, endorsement, renewal)., Supported claims registration and tracking workflows handling 1K+ claim scenarios., Coordinated with Guidewire development teams across multiple releases., Reduced policy issuance turnaround time by ~20% while strengthening regulatory compliance.
Timeline
Senior Associate, BFSI & Insurance
Orion Innovation
09.2023 - Current
Business Analyst & Scrum Master, BFSI
Bank of Baroda
01.2018 - 07.2023
B.Tech - Electrical & Telecommunication Engineering
Chhattisgarh Swami Vivekananda Technical University
06.2011 - 07.2015