Mansi Bajpeyee
Hyderabad
Summary
Customer Success professional with 5 years of experience across technical delivery, account management, and campaign execution. Certified in Project Management (ISB) with strong IT management expertise, skilled in driving structured customer onboarding, managing risk, and delivering measurable outcomes. Experienced in Salesforce CRM, Agile delivery, and stakeholder management across enterprise accounts.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Technical Consultant (Customer Success)
Salesforce
Hyderabad
10.2023 - Current
- Served as a trusted technical advisor for enterprise customers, resolving complex technical issues, and ensuring successful platform adoption.
- Partnered with customer stakeholders to understand business objectives and translate them into scalable technical solutions, improving customer satisfaction and retention.
- Managed multiple customer accounts simultaneously, prioritizing requests, and ensuring timely resolution aligned with SLAs.
- Led customer onboarding, configuration, and enablement sessions, accelerating time-to-value, and increasing product usage.
- Collaborated with product, engineering, and support teams to advocate for customer needs, and drive resolution of escalations.
- Monitored account health metrics, and proactively identified risks, contributing to improved customer retention.
- Delivered regular status updates and technical reviews to customers, strengthening long-term relationships and trust.
- Identified opportunities for upsell/cross-sell by aligning customer goals with additional platform capabilities.
Campaign Manager
Uplers Solutions Pvt Ltd
05.2021 - 10.2023
- Managed client-facing marketing campaigns end-to-end, acting as the primary point of contact for multiple accounts.
- Built and maintained strong client relationships by understanding business goals, managing expectations, and delivering measurable outcomes.
- Coordinated internal teams and external partners to ensure the successful execution of client deliverables.
- Analyzed campaign performance and presented actionable insights to clients, driving data-informed optimization decisions.
- Ensured on-time, on-budget delivery while maintaining high client satisfaction and renewal rates.
Social Media Marketing Intern
Jazba: HelpingHands
08.2020 - 09.2020
- Create and share content to raise brand awareness
- Stay up-to-date with new trends and create ideas to engage the audience
- Write, Edit, Proofread, improve and publish engaging content for website
Education
MBA - Business Administration, Marketing And International Business
Institute of Management Science
Lucknow01.2021
Bachelor's Degree - Business Administration
Institute of Management Science (IMS), University of Lucknow
Lucknow01.2019
Intermediate -
Mount Carmel College
Lucknow01.2015
High School -
Mount Carmel College
Lucknow01.2013
Skills
- Interpersonal communication skills
- Client and Customer Management
- Salesforce Marketing Cloud
- Basic understanding of Salesforce CRM
- Microsoft Office
- Social media marketing
- Google Data Studio
- Data Cloud
- Technical consulting
- Customer onboarding and enablement
- Stakeholder and account management
- Customer retention and adoption strategy
- Escalation and risk management
- Cross-functional collaboration
- QBRs, health scoring, and customer analytics
- Salesforce CRM and reporting
- SLA management
- Project Management using Agile Methodologies
Certification
• Marketing Cloud Email Specialist, 2532704
• Marketing Cloud Administrator, 3200877
• Salesforce Certified Administrator, 2828048
• Salesforce Certified Marketing Cloud Developer, 3200877
• Salesforce Certified Marketing Cloud Consultant, 5307741
• Salesforce Certified AI Associate, 5055692
• Salesforce Certified AgentForce Specialist, 67165511
• Marketing Cloud Administrator, 3200877
• Salesforce Certified Administrator, 2828048
• Salesforce Certified Marketing Cloud Developer, 3200877
• Salesforce Certified Marketing Cloud Consultant, 5307741
• Salesforce Certified AI Associate, 5055692
• Salesforce Certified AgentForce Specialist, 67165511
Recognitions
Accenture, 07/01/20
Timeline
Technical Consultant (Customer Success)
Salesforce
10.2023 - Current
Campaign Manager
Uplers Solutions Pvt Ltd
05.2021 - 10.2023
Social Media Marketing Intern
Jazba: HelpingHands
08.2020 - 09.2020
MBA - Business Administration, Marketing And International Business
Institute of Management Science
Bachelor's Degree - Business Administration
Institute of Management Science (IMS), University of Lucknow
Intermediate -
Mount Carmel College
High School -
Mount Carmel College