MANSI BHANUSHALI
Mumbai
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Highly communicative professional with more than 4 years of expertise as Senior customer sales experience Airline as well high-end brands and hotel chains. Team player provides exceptional guest service. Background in industry positions at luxury brand where client satisfaction is of utmost importance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Customer Sales Executive
Emirates
02.2024 - Current
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
- Leveraged advanced CRM tools to optimize communication efforts with prospects, streamlining the sales pipeline and increasing conversion rates.
- Collaborated closely with cross-functional teams such as marketing or product development departments to ensure alignment of sales strategies with overall company objectives.
- Evaluated customer feedback regularly to identify areas for improvement or enhancement of existing offerings.
- Delivered customized solutions for clients based on their unique needs and preferences, creating tailored experiences that led to higher retention rates.
- Consistently exceeded monthly sales targets by effectively managing leads pipeline and prioritizing high-potential prospects.
- Implemented innovative sales techniques aimed at reaching untapped markets or demographics, diversifying clientele base over time.
- Developed strong relationships with clients, resulting in repeat business and long-term loyalty.
- Increased sales revenue by implementing targeted marketing strategies and upselling techniques.
- Delivered prompt service to prioritise customer needs
- Awarded consistently for reaching sales target and enhancing customer’s experience.
- Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
- Collaborated with team members to achieve high levels of performance in demanding situations.
- Contributed to overall revenue growth by promoting ancillary services such as upgrades and additional fees when applicable.
Concierge Consultant
Aspire Lifestyles - BMW Process
08.2021 - 11.2023
- Catering & Engaging HNI and Niche clients for BMW brand
- Engage with customers through both inbound and outbound calls, ensuring a high level of customer satisfaction
- Handle customer inquiries and concerns in a professional and timely manner
- Provide personalized assistance to customers, understanding their needs and preferences
- Proficiently explain product or service offers to customers over calls and emails
- Address customer queries related to offers and promotions
- Ensure consistent and accurate information delivery through various communication channels
- Stay updated on promotions, discounts, and special offers to provide accurate information to customers
- Address customer issues and concerns related to offers, finding appropriate solutions
- Maintain detailed records of customer interactions, including inquiries and resolutions
- Participate in training sessions to enhance product knowledge and communication skills
- Adapt to changing offers, promotions
- Demonstrate flexibility in handling different types of customer inquiries
- Adhere to quality assurance standards in both calls and written communications
- Conduct self-assessments and participate in quality assurance processes to ensure service excellence
- Identify opportunities for upselling or cross-selling based on customer needs and preferences
Database Executive
Just dial
02.2019 - 08.2019
- Handling mails
- DE module entry
- Website query handling
- Maintaining excels
- Verification of client details
- Making outbound/ inbounds calls
- Handling complaint call
- Handled over200 calls per day
Education
Bachelor's Degree - Commerce
Mumbai University
01.2021
higher secondary school certificate - undefined
01.2017
Skills
- Policy and procedure adherence
- Careful to details
- Ability to work independently and as part of a team
- Detail-oriented and able to handle multiple tasks simultaneously
- Communication skills
- Time Management skills
- Team Supervision
- Moderate Excel
- Sales software proficiency
- Problem-solving
Certification
Have been recognized multiple times as Employee of the month & quarter.
Disclaimer
I announce that the information and details shared in this resume are correct and inclusive SINCERELY, MANSI BHANUSHALI
ADDITIONAL COURSES
Diploma in Airport Management and Customer Care (PAMCC) at Aptech Aviation -2017.
Timeline
Senior Customer Sales Executive
Emirates
02.2024 - Current
Concierge Consultant
Aspire Lifestyles - BMW Process
08.2021 - 11.2023
Database Executive
Just dial
02.2019 - 08.2019
Bachelor's Degree - Commerce
Mumbai University
higher secondary school certificate - undefined
Have been recognized multiple times as Employee of the month & quarter.
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