Mansi Bhati

• Addressed customer inquiries to ensure satisfaction and foster positive service experience.
• Improved resolution time with effective problem-solving for customer complaints.
• Maintained up-to-date knowledge of product and service changes.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled chats and emails efficiently, finding satisfactory resolutions for customers.

• Empowered students with practical language skills by focusing on real-life scenarios like everyday life, travel, and social interactions in Korean.
• Collaborated with fellow tutors to share best practices and develop new strategies for effective instruction.
• Enhanced students conversational skills by organizing engaging group discussions and role-playing exercises.
• Developed comprehensive study materials, streamlining the learning process for learners.

- Interpretation for Bangwool Land ( 방울랜드 )

• Interpreted conversations between Korean language-speaking clients and others.
• Supported international business expansion efforts through accurate translation and interpretation services between Korean and English-speaking partners.

• Delivered paid, historical and cultural tours of Delhi monuments twice for visiting Korean professors (Prof. Young jun Lee, Prof. Song Jin Hee)
• Provided excellent customer service during pre-tour interactions such as answering questions via text or phone calls.
• Increased customer satisfaction through attentive listening and personalized tour adjustments based on thier interests.
• Built personal relationships with guests to promote positive experiences.