ANUJ GODHAR
Mathura
Summary
Knowledgeable and skilled Inbound Problem Solver equipped to handle receiving issues with high degree of autonomy and excellent decision-making abilities. Well-trained warehouse team member with significant experience resolving routine and complex technical and merchandise concerns.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Escalation Specialist
Airtel
Mathura
07.2023 - 11.2023
- Provided technical support to customers with escalated issues.
- Researched, analyzed, and resolved complex customer inquiries.
- Developed solutions to improve customer service experience.
- Maintained a high level of quality assurance throughout the escalation process.
Junior Relationship Executive
Muthoot Finance
Mathura
04.2022 - 02.2023
- Provided customers with product information, pricing updates, and other relevant data.
- Conducted research on market trends and competitors' activities to identify opportunities for improvement.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Monitored sales performance against targets set by senior management team.
- Analyzed customer feedback data to determine areas of improvement in service delivery processes.
Education
Bachelor of Arts - Sociology
JSB Degree College
Mathura06-2017
Skills
- Complaint Handling
- Goal Setting and Achievement
- Complaint Investigation
- Customer Service
- Quality Control
- Time Management
- Team Collaboration
- Decision-Making
- Analytical Skills
- Self Motivation
Languages
Hindi
First Language
English
Advanced (C1)
C1
Certification
- Trained from St. John's Ambulance Organization in First-Aid support.
- Certificate of Merit for excellence performance in Matriculation
Timeline
Escalation Specialist
Airtel
07.2023 - 11.2023
Junior Relationship Executive
Muthoot Finance
04.2022 - 02.2023
Bachelor of Arts - Sociology
JSB Degree College
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