Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Personal Information
Timeline
Generic
MANSI CHOUDHARY

MANSI CHOUDHARY

Assistant Manager Operations
Bangalore

Summary

A highly organised and results-driven Assistant Manager with around 3 years of experience in banking operations, specialising in payments, investigations, and customer service delivery. Expertise in identifying discrepancies, analyzing transaction data, and overseeing payment handling processes to ensure accuracy, efficiency, and compliance with banking regulations. Adept at leading teams, managing operational tasks, and delivering exceptional customer service. Additionally, holds internship experience in content writing and SEO, showcasing strong communication skills and the ability to adapt to diverse roles and industries.

Overview

5
5
years of professional experience
10
10
Certifications
4
4
Languages

Work History

Assistant Manager, Operations - Payments & Investigations

HSBC
01.2024 - Current

Payment Investigator

HSBC
01.2022 - 01.2024
  • Lead and manage day-to-day operations related to Australia payment processing and investigation, ensuring the accuracy, compliance, and timeliness of all transactions.
  • Oversee the analysis of transaction data, identifying discrepancies and resolving issues through thorough investigation and effective collaboration with internal teams and customers.
  • Supervise and mentor a team of junior staff, providing training and support to ensure high levels of performance and service delivery.
  • Prepare and submit detailed operational reports, highlighting key metrics, trends, and areas for process improvements.
  • Responsible in investigating & resolving complex US payment issues, including wire transfers and international payments.
  • Successfully resolved a high volume of payment issues, consistently exceeding performance expectations.
  • Acted as a subject matter expert in coordinating with cross-functional departments (e.g., Customer Service, Risk, Compliance) to ensure seamless workflow and efficient resolution of complex operational challenges.

Content Writing & SEO Intern

TOGETHER V
09.2021 - 12.2021
  • Created engaging content and blogs tailored to the company's diverse decoration themes.
  • Optimized written content for SEO, improving visibility and relevance across the company's service pages.

Content Writing & SEO Intern

COLABIA
09.2020 - 12.2020
  • Developed SEO-friendly website content and blogs for a B2B IT collaboration platform.
  • Enhanced English language proficiency and advanced MS Office skills through daily deliverables.

Content Writing & SEO Intern

THORSIGNIA
02.2020 - 03.2020
  • Gained foundational experience in content writing, sparking a passion for the field.
  • Learned to structure and write clear, compelling content for various digital platforms.

Education

Bachelors - Business Administration

Jyoti Nivas College
01.2019 - 1 2022

Intermediate - undefined

Shri Shikshayatan School
01.2017 - 1 2019

Skills

Payment Processing & Transaction Handling

Certification

SAP Finance & Controlling

Accomplishments

  • Super Star of the Month, 06/24, Awarded for outstanding performance.
  • Special Recognition for Quarterly Performance, 12/24, Recognised for exceptional contributions and exceeding targets.

Personal Information

  • Passport Number: V7024745
  • Date of Birth: 12/02/01

Timeline

Assistant Manager, Operations - Payments & Investigations

HSBC
01.2024 - Current

Payment Investigator

HSBC
01.2022 - 01.2024

Content Writing & SEO Intern

TOGETHER V
09.2021 - 12.2021

Content Writing & SEO Intern

COLABIA
09.2020 - 12.2020

Content Writing & SEO Intern

THORSIGNIA
02.2020 - 03.2020

Bachelors - Business Administration

Jyoti Nivas College
01.2019 - 1 2022

Intermediate - undefined

Shri Shikshayatan School
01.2017 - 1 2019

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MANSI CHOUDHARYAssistant Manager Operations