Mansi Desai
Viramgam
Summary
Dynamic intern at Adani Airport Holdings Ltd. with a strong background in quality control and analytics. Successfully managed customer complaints, leading to improved service consistency. Demonstrated exceptional recordkeeping and research skills while supporting cross-functional teams in root cause analysis and corrective actions, enhancing overall customer satisfaction.
Overview
1
1
Certification
Work History
Intern
Adani Airport Holdings Ltd.
04.2025 - Current
- Managed and documented customer complaints, ensuring accurate logging, classification, and follow-up in alignment with company standards.
- Coordinated with cross-functional teams to investigate complaints and supported resolution processes.
- Assisted in preparing and submitting Corrective Action (CA) daily reports to the Quality Management team.
- Analyzed complaint trends to identify recurring issues and supported root cause analysis for process improvement.
- Maintained organized records and ensured compliance with internal quality standards and DGCA regulations.
- Supported internal audits and participated in quality reviews to monitor service consistency and customer satisfaction.
Education
B. Com. -
GLS University
Ahmedabad04-2025
Higher Secondary Education
Navyug Vidhayala
Ahmedabad, India06-2022
Skills
- Research
- Mail distribution
- Presentations
- Recordkeeping
- Spreadsheet tracking
- Analytics
- Quality control
Languages
English
Upper intermediate (B2)
Hindi
Bilingual or Proficient (C2)
Gujarati
Bilingual or Proficient (C2)
Software
MS Office
Interests
1 Classical Dancing
2 Yoga
3 Travelling
4 Drawing
Certification
5-"S" Certificate
Timeline
Intern
Adani Airport Holdings Ltd.
04.2025 - Current
B. Com. -
GLS University
Higher Secondary Education
Navyug Vidhayala
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