Summary
Overview
Work History
Education
Skills
Additional Information
Personal Details
Timeline
Generic
Mansi Dhall

Mansi Dhall

QA & Data Reporting Specialist
New Delhi,DL

Summary

Professional Summary

Quality-driven operations and response-management professional with 15 years of French ↔ English technical translation experience and 2+ years of experience in questionnaire operations, quality assurance, and process-improvement initiatives. Proven expertise in managing non-RFP questionnaires through Loopio, tracking workflows in JIRA, and coordinating with global stakeholders to ensure accurate and timely submissions. Experienced in quality assurance practices, KPI monitoring, Root Cause Analysis (RCA), and CAPA planning, driving corrective actions that improve data accuracy, reporting reliability, and operational efficiency. Recognized for strong attention to detail, compliance-focused documentation standards, and the ability to support cross-functional global teams in delivering high-quality, consistent responses.

Overview

18
18
years of professional experience

Work History

QA & Data Reporting Specialist

Acolad
12.2023 - Current
  • Questionnaire Management - Streamlined Loopio questionnaire processes by managing ticket assignments, collaborating with cross-functional stakeholders, and resolving data import challenges, reducing turnaround time for questionnaire completion.
  • Data Analysis - Developed dashboards and visual reports using Tableau, Power BI and Excel pivot tables, providing actionable insights for management reviews and regulatory compliance reporting.
  • Feedback Management - Identified process gaps through feedback management and implemented improvements to enhance data accuracy, reduce errors, and streamline reporting cycles.
  • Worked as a Senior Technical Translator in Acolad Content Solutions India Pvt Ltd.
  • Worked as a French Translator in Sopra Steria Pvt. Ltd. from 2016-06 till 2016-09.
  • Worked as a Senior French Technical Translator since 2008-04 till 2016-05 in Amplexor India Pvt Ltd (Formerly known as Euroscript India Pvt Ltd.), a subsidiary of euroscript international, one of the top ten LSPs of the world.
  • Worked as a Project Coordinator in Amplexor India Pvt Ltd from 2011-04 till 2012-07.
  • Worked for M/s. IBM-Daksh as an Executive – French Process from 2007-05 till 2007-07.

RFP / Questionnaire Specialist

Acolad
12.2023 - Current

Administer non-RFP questionnaire workflows by creating projects in Loopio and managing task tracking through JIRA, collaborating with global stakeholders to collect responses, monitor timelines, and ensure submission readiness.

Senior French Translator

Acolad
04.2008 - 11.2023
  • Delivered high-quality French ↔ English technical translations across multiple domains including IT, SAP, Medical, Legal, Finance, and Automotive.
  • Utilized Trados, XTM, and Phrase as primary CAT tools, with Xbench for linguistic QA, terminology validation, and consistency checks to ensure accuracy and compliance with client standards.
  • Maintained strict adherence to quality assurance processes, documentation standards, and regulatory compliance, ensuring high linguistic and technical precision across projects.
  • Developed strong expertise in quality control, data accuracy, reporting support, and process consistency, which now directly supports data analysis, reporting, and quality-management responsibilities.

French Translator

Sopra Steria
05.2016 - 09.2016

Delivered French ↔ English technical translations across IT & SAP domain using Trados and Xbench for QA and terminology validation, ensuring high accuracy, compliance, and documentation standards.

Education

MBA -

Amity School

Project Management - undefined

Google

Bachelor of Arts - French

Faculty of Arts, Delhi University
Delhi
01.2007

B.A History (Hons.) - undefined

Daulat Ram College, Delhi University
01.2007

High School Diploma -

Cambridge School, Srinivaspuri
01.2004

Secondary - undefined

Cambridge School, Srinivaspuri
01.2002

Skills

  • Operating Packages: MS Office 2010, Adobe Photoshop
  • CAT Tools: Trados 2007 and 2009, 2011, 2014, 2015, 2021 Winalign, 2014 XTM, Phrase
  • Microsoft Excel
  • Pivot tables
  • Tableau
  • Power BI
  • Microsoft Powerpoint
  • Data collection
  • Data visualization
  • Quality control
  • Root-cause analysis
  • Loopio
  • Business intelligence
  • Project management
  • Dashboard creation
  • Teamwork and collaboration
  • Problem-solving abilities
  • Attention to detail
  • Adaptability and flexibility
  • Time management abilities
  • Decision-making
  • Critical thinking

Additional Information

  • Tools & Systems: Loopio, JIRA, Trados, XTM, Phrase, Xbench, MS Excel (reporting & KPI tracking)
  • Core Skills: Stakeholder coordination, questionnaire management, quality assurance, RCA/CAPA, KPI reporting, process improvement
  • Languages: English (Fluent), French (Professional/Advanced), Hindi (Native)
  • Global Collaboration: Experience working with cross-regional stakeholders and global project teams
  • Documentation & Compliance: Strong experience working with regulated-domain content (Medical, Legal, Finance, IT)
  • Process Improvement: Contributed to workflow standardization and reporting-cycle improvements

Personal Details

Language Known: English, Hindi & French.
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
French
Advanced (C1)

Timeline

QA & Data Reporting Specialist

Acolad
12.2023 - Current

RFP / Questionnaire Specialist

Acolad
12.2023 - Current

French Translator

Sopra Steria
05.2016 - 09.2016

Senior French Translator

Acolad
04.2008 - 11.2023

Project Management - undefined

Google

B.A History (Hons.) - undefined

Daulat Ram College, Delhi University

Secondary - undefined

Cambridge School, Srinivaspuri

MBA -

Amity School

Bachelor of Arts - French

Faculty of Arts, Delhi University

High School Diploma -

Cambridge School, Srinivaspuri
Mansi DhallQA & Data Reporting Specialist