

Professional Summary
Quality-driven operations and response-management professional with 15 years of French ↔ English technical translation experience and 2+ years of experience in questionnaire operations, quality assurance, and process-improvement initiatives. Proven expertise in managing non-RFP questionnaires through Loopio, tracking workflows in JIRA, and coordinating with global stakeholders to ensure accurate and timely submissions. Experienced in quality assurance practices, KPI monitoring, Root Cause Analysis (RCA), and CAPA planning, driving corrective actions that improve data accuracy, reporting reliability, and operational efficiency. Recognized for strong attention to detail, compliance-focused documentation standards, and the ability to support cross-functional global teams in delivering high-quality, consistent responses.
Administer non-RFP questionnaire workflows by creating projects in Loopio and managing task tracking through JIRA, collaborating with global stakeholders to collect responses, monitor timelines, and ensure submission readiness.
Delivered French ↔ English technical translations across IT & SAP domain using Trados and Xbench for QA and terminology validation, ensuring high accuracy, compliance, and documentation standards.