Summary
Overview
Work History
Education
Skills
Timeline
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Mansi Gupta

Mansi Gupta

Investigation Specialist - DE
New Delhi

Summary

Results-driven professional with over 4 years of experience in operations, investigation, training, and customer service across global markets. Proven expertise in streamlining processes, leading cross-functional teams, and mentoring new hires. Multi-lingual communicator fluent in English, Hindi (native), and German (C1) with strong analytical skills, eager to leverage experience in new roles.

Overview

2026
2026
years of professional experience
3
3
Languages

Work History

Private tutoring

Self-employeed
  • Delivered customized academic support for students at various levels, focusing on concept clarity, language fluency, & exam preprations.

Investigation Specialist

Amazon
09.2022 - Current
  • Company Overview: https://www.amazon.in
  • Investigations across multiple region queues (Germany, America, UK, France, Italy), also ensuring compliance and risk mitigation.
  • Streamlined investigative processes, enabling faster case resolutions through improved communication among team members.
  • Collaborate closely with managers to collect, compile, and deliver key operational reports used in performance reviews and audits.
  • Served as certified trainer and mentor, onboarding and upskilling new hires & cross-functional staff to accelerate team readiness.
  • Consistently recognized for exceeding Quality metrics and demonstrating ownership in high pressure, customer-centric environment.

Sales Executive

KASHISH YOGA
01.2022 - 08.2022
  • Company Overview: https://www.kashishyoga.com
  • Built strong rapport with international Clientele, especially Germans, boosting enrollment by providing personalized consultations.
  • Cultivated long-term relationships with high-value clients to ensure repeat business and referrals.
  • Coordinated across departments to ensure smooth course delivery and handles students concerns, enhancing overall client journey.
  • Improved product offerings by gathering customer feedback and working closely with product development team.

Assessment of cognitive skills of candidates

SHL
10.2020 - 08.2022
  • Company Overview: https://www.shl.com
  • Evaluated cognitive abilities of Job applicants using standardized tools, maintaining integrity & precision in test administration.
  • Delivered accurate reports to internal teams to support data-driven hiring decisions.

Organizing workshops for kids and adults

ADORE INDIA
01.2021 - 11.2021
  • Company Overview: https://adorindia.org
  • Designed and led educational sessions for children & adults, fostering creativity and critical thinking in virtual learning environment.
  • Promoted initiatives through social media, campaigns, enhancing the organization's social impact.

Voluntary works at the events

GOETHE-INSTITUTE NEW DELHI
01.2018 - 01.2019
  • Company Overview: https://www.goethe.de.newdelhi
  • "Youth Hackathon Food Revolution" with 65 participants from Germany, Colombo, Delhi and Kolkata.
  • "Treffpunkt Deutsch" with approx. 40 German teachers from PASCH and Non-PASCH schools in and around Delhi.
  • Https://www.goethe.de.newdelhi

Education

Masters - Environmental science

Indra-Gandhi Open University
01.2021 - 01.2023

B.Sc. - Home Science

Delhi University, Institute of Home Economics

Master of Science - Food And Nutrition

IGNOU
04.2023 - 01.2025

Yoga Teacher Training Course - Yoga

The Yoga Institure
Mumbai
04.2001 -

C1 Certification - German Language

Max Mueller Bhavan
Delhi
04.2001 -

Skills

  • Operational Excellence & Reporting
  • Cross- Functional Team Leadership
  • Process Improvement & Documentation
  • Customer Experience Management
  • Multilingual Communication (EN,DE,HI)
  • Employee Training & Mentorship
  • Workflow & Ticketing System (Servicenow)
  • Microsoft Office Suite (Teams, Excel, Outlook)

Timeline

Master of Science - Food And Nutrition

IGNOU
04.2023 - 01.2025

Investigation Specialist

Amazon
09.2022 - Current

Sales Executive

KASHISH YOGA
01.2022 - 08.2022

Organizing workshops for kids and adults

ADORE INDIA
01.2021 - 11.2021

Masters - Environmental science

Indra-Gandhi Open University
01.2021 - 01.2023

Assessment of cognitive skills of candidates

SHL
10.2020 - 08.2022

Voluntary works at the events

GOETHE-INSTITUTE NEW DELHI
01.2018 - 01.2019

Yoga Teacher Training Course - Yoga

The Yoga Institure
04.2001 -

C1 Certification - German Language

Max Mueller Bhavan
04.2001 -

Private tutoring

Self-employeed

B.Sc. - Home Science

Delhi University, Institute of Home Economics

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Mansi GuptaInvestigation Specialist - DE