Mansi Gupta
Investigation Specialist - DE
New Delhi
Summary
Results-driven professional with over 4 years of experience in operations, investigation, training, and customer service across global markets. Proven expertise in streamlining processes, leading cross-functional teams, and mentoring new hires. Multi-lingual communicator fluent in English, Hindi (native), and German (C1) with strong analytical skills, eager to leverage experience in new roles.
Overview
2026
2026
years of professional experience
3
3
Languages
Work History
Private tutoring
Self-employeed
- Delivered customized academic support for students at various levels, focusing on concept clarity, language fluency, & exam preprations.
Investigation Specialist
Amazon
09.2022 - Current
- Company Overview: https://www.amazon.in
- Investigations across multiple region queues (Germany, America, UK, France, Italy), also ensuring compliance and risk mitigation.
- Streamlined investigative processes, enabling faster case resolutions through improved communication among team members.
- Collaborate closely with managers to collect, compile, and deliver key operational reports used in performance reviews and audits.
- Served as certified trainer and mentor, onboarding and upskilling new hires & cross-functional staff to accelerate team readiness.
- Consistently recognized for exceeding Quality metrics and demonstrating ownership in high pressure, customer-centric environment.
Sales Executive
KASHISH YOGA
01.2022 - 08.2022
- Company Overview: https://www.kashishyoga.com
- Built strong rapport with international Clientele, especially Germans, boosting enrollment by providing personalized consultations.
- Cultivated long-term relationships with high-value clients to ensure repeat business and referrals.
- Coordinated across departments to ensure smooth course delivery and handles students concerns, enhancing overall client journey.
- Improved product offerings by gathering customer feedback and working closely with product development team.
Assessment of cognitive skills of candidates
SHL
10.2020 - 08.2022
- Company Overview: https://www.shl.com
- Evaluated cognitive abilities of Job applicants using standardized tools, maintaining integrity & precision in test administration.
- Delivered accurate reports to internal teams to support data-driven hiring decisions.
Organizing workshops for kids and adults
ADORE INDIA
01.2021 - 11.2021
- Company Overview: https://adorindia.org
- Designed and led educational sessions for children & adults, fostering creativity and critical thinking in virtual learning environment.
- Promoted initiatives through social media, campaigns, enhancing the organization's social impact.
Voluntary works at the events
GOETHE-INSTITUTE NEW DELHI
01.2018 - 01.2019
- Company Overview: https://www.goethe.de.newdelhi
- "Youth Hackathon Food Revolution" with 65 participants from Germany, Colombo, Delhi and Kolkata.
- "Treffpunkt Deutsch" with approx. 40 German teachers from PASCH and Non-PASCH schools in and around Delhi.
- Https://www.goethe.de.newdelhi
Education
Masters - Environmental science
Indra-Gandhi Open University
01.2021 - 01.2023
B.Sc. - Home Science
Delhi University, Institute of Home Economics
Master of Science - Food And Nutrition
IGNOU
04.2023 - 01.2025
Yoga Teacher Training Course - Yoga
The Yoga Institure
Mumbai 04.2001 -
C1 Certification - German Language
Max Mueller Bhavan
Delhi 04.2001 -
Skills
- Operational Excellence & Reporting
- Cross- Functional Team Leadership
- Process Improvement & Documentation
- Customer Experience Management
- Multilingual Communication (EN,DE,HI)
- Employee Training & Mentorship
- Workflow & Ticketing System (Servicenow)
- Microsoft Office Suite (Teams, Excel, Outlook)
Timeline
Master of Science - Food And Nutrition
IGNOU
04.2023 - 01.2025
Investigation Specialist
Amazon
09.2022 - Current
Sales Executive
KASHISH YOGA
01.2022 - 08.2022
Organizing workshops for kids and adults
ADORE INDIA
01.2021 - 11.2021
Masters - Environmental science
Indra-Gandhi Open University
01.2021 - 01.2023
Assessment of cognitive skills of candidates
SHL
10.2020 - 08.2022
Voluntary works at the events
GOETHE-INSTITUTE NEW DELHI
01.2018 - 01.2019
Yoga Teacher Training Course - Yoga
The Yoga Institure
04.2001 -
C1 Certification - German Language
Max Mueller Bhavan
04.2001 -
Private tutoring
Self-employeed
B.Sc. - Home Science
Delhi University, Institute of Home Economics
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