Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

MANSI JAIN

Bangalore

Summary

Dynamic Senior Systems Associate at Infosys with a proven track record in enhancing IT asset management through innovative ticket logging systems. Adept in ServiceNow and skilled in effective communication, I excel at diagnosing client issues swiftly and streamlining support processes, ensuring optimal resource distribution and client satisfaction.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Senior Systems Associate

Infosys
Bangalore
01.2023 - Current
  • Delivered comprehensive technical support across diverse platforms, facilitating timely issue escalation.
    Implemented an efficient ticket logging system for effective IT asset management.
    Partnered with technical teams to quickly diagnose and address client issues.
    Streamlined support processes through improved ticket management for optimal resource distribution.

Education

Master of Computer Applications - Machine Learning and Artificial Intelligence

JAIN UNIVERSITY
Bangalore
11-2025

Bachelor of Computer Applications - Internet of Things

JAIN UNIVERSITY
Bangalore
07.2022

Skills

  • ServiceNow expertise
  • Active Directory management
  • Endpoint configuration
  • Networking fundamentals
  • Microsoft Office proficiency
  • Python and SQL programming
  • Effective communication
  • Problem-solving skills
  • Multitasking ability
  • Team collaboration
  • Adaptability and flexibility
  • Creative thinking

Certification

  • ITIL
  • SDLC
  • Prompt Engineering
  • Generative AI

Timeline

Senior Systems Associate

Infosys
01.2023 - Current

Master of Computer Applications - Machine Learning and Artificial Intelligence

JAIN UNIVERSITY

Bachelor of Computer Applications - Internet of Things

JAIN UNIVERSITY

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MANSI JAIN