MANSI KANWAL

Assisted customers with insurance policy queries, claim initiation, and document processing.

Resolved issues through call, email, and chat support, while maintaining high customer satisfaction.

Educated customers about suitable insurance plans and digital onboarding processes.

Worked collaboratively with underwriting and claim departments for speedy resolutions.

Maintained accurate CRM logs and upheld compliance with regulatory standards.

• Handled account ownership process by verifying customers and resolving their issues.
• Delivered excellent customer experiences while promoting store merchandise.
• Utilized internal tools and CRM to track and resolve complaints and service requests.