Mansi Kumari
Patna
Summary
Dynamic account manager with a solid background in transaction management and KYC compliance. Adept at overseeing financial operations and resolving client issues, contributing to improved operational integrity and high levels of customer retention.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Account Manager
ICICI BANK LTD
Bengaluru
08.2024 - Current
- Ensured seamless financial operations for corporate clients by managing end-to-end transaction workflows, and liaising between clients and sales teams.
- Handled routine and high-complexity transactions—such as inward/outward remittances, RTGS/NEFT, trade online, import/export, commercial paper, and Re-KYC—across both online and offline channels.
- Oversaw account onboarding, documentation, KYC verification, and activation to accelerate client adoption, and meet regulatory standards.
- Collaborated closely with compliance, product, legal, and technology teams to resolve complex client queries and implement solutions aligned with RBI, and other regulatory guidelines.
- Maintained deep expertise in transaction-banking products (Corporate Internet Banking, Trade Online, etc.). To advise clients on best practices and new service offerings.
- Proactively identified, assessed, and mitigated risks in client transactions and relationships, preserving operational integrity and customer trust.
- Resolved escalations and troubleshooting issues swiftly, ensuring high levels of client satisfaction and retention.
Education
PGDB - Banking
Manipal Academy of Higher Education, Bangalore
Bengaluru05-2024
Bachelor of Commerce - Commerce
Nalanda Open University
Patna 07-2023
XII - Intermediate
Kendriya Vidyalaya
Patna07-2017
Skills
- KYC compliance
- Financial operations
- Transaction management
- Microsoft Excel
- Microsoft Powerpoint
- TAT & SLA Management
- Digital Banking Solutions
- Escalation Management
Accomplishments
- Ensured 100% compliance with RBI regulations and internal policies across all transaction processes.
- Reduced average transaction-resolution turnaround time by 30% through streamlined coordination with operations, compliance, and product teams.
- Processed high-value transactions exceeding ₹500 crore per month with zero discrepancies, maintaining full accuracy and regulatory adherence.
Certification
- NISM Series V-A, mutual fund distributor, 2024
- Foundation in anti-money laundering and KYC in India, 2024
- Basics of finance – financial statements, 2024
- Introduction to artificial intelligence, 2025
Live Project
Transaction Banking Service Enhancement
Led a live initiative within the Transaction Banking vertical to elevate the corporate client servicing experience By auditing and streamlining internal workflows across cash management, trade finance, and digital banking platforms, the team achieved significant reductions in turnaround time (TAT) and drove measurable gains in client satisfaction.
Key outcomes included :
- Mapped end-to-end processes to identify and eliminate bottlenecks in request handling
- Automated routine validations and handoffs between operations, compliance, and front-office teams
- Rolled out standardized SLAs and dashboards to monitor performance in real time
- Integrated client feedback loops into the development of digital banking features
Interest
- Swimming
- Traveling
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Timeline
Account Manager
ICICI BANK LTD
08.2024 - Current
PGDB - Banking
Manipal Academy of Higher Education, Bangalore
Bachelor of Commerce - Commerce
Nalanda Open University
XII - Intermediate
Kendriya Vidyalaya
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