Yoga, Singing, Spirituality, Dancing
Mansi Latwal
Business Analyst
Mumbai
Summary
Seasoned Business Analyst offering 2 years of Health Insurance industry success. Expert on business and systems requirements, driving & overviewing end-to-end project lifecycles.
Experienced in collaborating with stakeholders to drive projects, including the development of customer portals and workflows for delivering hundred percent cashless services to health insurance customers.
Skilled in breaking down requirements into actionable user stories, managing projects on JIRA, and facilitating seamless communication between cross-functional teams.
Passionate about leveraging technology to optimize processes and enhance customer experiences.
Overview
2
2
years of professional experience
Work History
Business Analyst - Senior Manager
TATA AIG General Insurance Company
RK Puram
07.2022 - Current
- Collaborate with stakeholders to scope business requirements, ensuring clear understanding and alignment with organizational goals.
- Conduct impact analysis of change requests (CR) on existing systems, identifying potential risks and opportunities for improvement.
- Facilitate the closure of requirements by gathering comprehensive specifications and obtaining stakeholder approval.
- Develop detailed Business Requirement Documents (BRD) outlining functional and non-functional requirements.
- Conduct demonstrations to the development and testing teams, ensuring clarity and alignment with business objectives.
- Determine project timelines and resource efforts, balancing priorities and constraints to meet project milestones.
- Utilize JIRA software to break down requirements into actionable user stories and tasks, enabling efficient day-to-day tracking and management.
- Organize Daily Stand-up Meetings (DSM) to provide updates on project progress and address any impediments.
- Review and validate test cases to ensure comprehensive coverage of requirements and bringing timely testing closure.
- Manage the development cycle from development environment to User Acceptance Testing (UAT) to Production deployment.
- Track and resolve bugs and issues, collaborating with cross-functional teams to ensure timely resolution.
- Provide post-production support to the team, addressing any issues or concerns that arise after deployment.
- Analyzed data to identify root causes of problems and recommended corrective actions e.g Net Performance Score.
- Boosted customer satisfaction levels by identifying areas of improvement and proposing actionable solutions.
- Created dashboards to monitor and track key performance on JIRA.
Education
Master of Public Health - Health Policy, Economics and Finance [MPH-HPEF]
Tata Institute of Social Sciences
2022
B.Sc. Life Sciences -
Acharya Narendra Dev College; University of Delhi
2018
Class XII (CBSE) -
Dev Samaj Modern School, Nehru Nagar
2015
Class X (CBSE) -
Stanford Convent School, Tajpur Lane
2012
Skills
Technical Writing
Cost-benefit analysis
Strategic Planning
Quality Assurance
Workflow Analysis
Requirements Gathering
Customer Needs Assessment
Project Management
Stakeholder Management
User Acceptance Testing
Languages
- Hindi
- English
Personal Information
Date of Birth: 12/10/98
Accomplishments
Scrum master course - Udemy
Interests
Timeline
Business Analyst - Senior Manager
TATA AIG General Insurance Company
07.2022 - Current
Master of Public Health - Health Policy, Economics and Finance [MPH-HPEF]
Tata Institute of Social Sciences
B.Sc. Life Sciences -
Acharya Narendra Dev College; University of Delhi
Class XII (CBSE) -
Dev Samaj Modern School, Nehru Nagar
Class X (CBSE) -
Stanford Convent School, Tajpur Lane