MANSI LULLA
Indore
Summary
I Seek a challenging assignment in organization that will utilize my knowledge and experience. Aim is to contribute to the objective of the organization and to grow with it , where i can leverage my skills, work passionately and create sustainable business.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Motivated Customer Service Officer dedicated to delivering best-in-class customer service. Manages customer calls, emails and face-to-face inquiries to research issues and implement successful solutions. Open and upbeat communicator with team-oriented approach.
Overview
9
9
years of professional experience
Work History
Customer Service Officer
UNION MUTUAL FUNDS
INDORE
06.2024 - 11.2024
- Provided customer service in a courteous and professional manner.
- Answered customer inquiries via telephone, email and face-to-face contact.
- Resolved customer issues in an efficient and timely manner.
- Maintained accurate records of customer interactions and transactions.
- Identified potential opportunities to upsell products or services to customers.
- Performed follow-up calls to ensure customer satisfaction with product and service delivery.
- Established trustful relationships with customers through effective communication skills.
- Updated internal databases with new account information as needed.
- Managed daily operations of the Customer Service Department.
Teacher
Vedaan Pre School
Indore
03.2022 - 04.2024
- Pre - Primary Teacher
- Encourage creativity in students by organizing art and craft projects on a daily basis
- Established and maintained positive working relationships with parents and other staff
- Responsible for completing pre-designated duties
Teacher
Blue Chip
Indore
03.2019 - 02.2020
- Taking classes of tally in Blue chip institute
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating and all types of cash and banking reconciliations
- Teaching basic level of tally
Front Office Executive
3D Galaxy
Indore
01.2017 - 01.2018
- Uphold the values of honesty Good Communication with customers Maintained Sales and Purchase Record
- Create and maintain updated documents and spreadsheets
- Overseeing sorting and distribution of incoming calls
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Established administrative work procedures to track staff's daily tasks
- Managed filing system, entered data and completed other clerical tasks
Teacher
St.Miraz School
Indore
04.2016 - 05.2016
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives
- Taught various activities to students in summer vacation like Dance, calligraphy, spoken English, drawing
Education
Master of Business Administration -
Maharaja Ranjeet Singh
12.2024
Bachelor of Commerce -
Mata Gujri College Of Professional Studies
12.2020
Honours Diploma - Tally Accounting Software
Right Choice
Indore08.2018
Skills
- Leadership
- Customer Relations and Communications
- Office Administration
- Database Administration
- Relationship Building
- Inbound Call Management
- Employee Development
Extracurricular Activities
Team Management Task Handling Volunteering Tutoring
Timeline
Customer Service Officer
UNION MUTUAL FUNDS
06.2024 - 11.2024
Teacher
Vedaan Pre School
03.2022 - 04.2024
Teacher
Blue Chip
03.2019 - 02.2020
Front Office Executive
3D Galaxy
01.2017 - 01.2018
Teacher
St.Miraz School
04.2016 - 05.2016
Master of Business Administration -
Maharaja Ranjeet Singh
Bachelor of Commerce -
Mata Gujri College Of Professional Studies
Honours Diploma - Tally Accounting Software
Right Choice
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