Mansi P
Retail & Corporate Sales
Chennai,TN
Summary
Professional business leader prepared for challenges of Senior Manager role. Combines deep understanding of business operations with commitment to driving team success and achieving significant results. Renowned for adaptability in dynamic environments and collaborative approach to problem-solving, leveraging keen analytical and decision-making skills.
Overview
14
14
years of professional experience
2
2
Languages
Work History
Senior Manager
Thomas Cook India Ltd
03.2014 - Current
- Handling Forex Cards, Outward Remittances,Payment Solutions, Currency Sale & Purchase in Retail & Wholesale for 06 branches in TN in 8 Years
- Responsible in ensuring incremental income and sales volume for MTD and YTD budgets and for driving business through sales Managers motivating and grooming them to achieve monthly/annual revenue targets
- Managing Branch, Corporate, FFMC and Authorized Dealer II businesses and Referral agents mapped to branches
- Re-addressing to client complaints and grievances and ensuring proper resolutions and maintain high service quality
- Ensuring transactions are in compliance with RBI/FEMA regulations
- Adherence to Tats for processing of transactions
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Assigning responsibilities to team to guide respective members
- Communicated clear expectations and goals to each team Member
- Increased sales by driving operational efficiencies and building excellent customer rapport
- Achieved recognition for contribution to store success by optimizing sales.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service..
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Defined clear targets and objectives and communicated to other team members.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Assistant Manager
Kotak Mahindra Bank Limited
07.2012 - 11.2013
- Taking care of Sales and operation activities for Gold Loan
- Checking KYC for loan disbursement & Forwarding to Operation Department
- Working as loan converter and authorizer for Loan disbursement
- Cluster MIS coordinator for Gold Loan Disbursement, Renewals & Repayments
- Ensure compliance with Banking rules, regulations & Procedures
- Responsible for high quality service,customer relationship management,& Branch Audit & Compliance.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Increased sales revenues by promoting complementary products and educating customers about Bank promotions.
Senior Sales Executive
LIC Direct
06.2011 - 06.2013
- Owned Sourcing of Insurance in Salem and Erode districts
- Managed team of Advisors across Salem/Erode districts and achieved higher market penetration for Insurance in these locations
- Increased Life Insurance penetration across customer from 30% to 75% from exciting and new customer
- Demonstrated products and features to customers, answered questions and overcame objections.
- Created prospect rapport by approaching leads and cultivating strong business relationships through sales.
- Recognized and resolved compound problems that effected upper-level management and business initiatives.
- Utilized multiple marketing strategies to improve profitability
Education
MBA - HR - Marketing
Kumaraguru College
08-2011
Bachelor of Science - Computer
Sri Krishna College
Coimbatore, India09-2007
Skills
Team Work
Resource allocation
Operations management
Strategic planning
Cross-functional collaboration
Documentation and reporting
Leadership and Team ManagementMIS & Margin ManagementBusiness planning
Strategic planning
Sales growth
Cost Control
Employee scheduling
Staff Management
Budgeting
Achievements in Careers
- Received Role of Honor for achieving 126% of the target in 2024.
- Awarded Role of Honor for achieving 236% of the target in 2019.
- Won the PRIDE Award with Team Madurai for completing the Yearly Budget 2019 as early as May.
- Secured the PRIDE Award at Thomas Cook India Ltd for driving growth in retail business margins (2015–2016) at the Coimbatore Branch.
- Winner of the Gold Loan Grand Master Contest in 2012.
- Became the first employee promoted to Senior Sales Executive in LIC Direct Channel
Personal Information
NAME : Mansi P
DATE OF BIRTH : 09/06/1987
Marital Status : Married
LANGUAGES KNOWN : English,Tamil
HOBBIES : Listening to music, Driving
ADDRESS : 262 B, GST Road,Chrompet Chennai – 600044
Timeline
Senior Manager
Thomas Cook India Ltd
03.2014 - Current
Assistant Manager
Kotak Mahindra Bank Limited
07.2012 - 11.2013
Senior Sales Executive
LIC Direct
06.2011 - 06.2013
MBA - HR - Marketing
Kumaraguru College
Bachelor of Science - Computer
Sri Krishna College